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Frequently Asked Questions

Why is a location needed for Smart Schedules?

Smart Schedules can only be set at pre-determined locations. This way, the app ensures the car will follow an optimized charging schedule based on your home's utility rate, but will automatically start charging if you are on the go and charge at a pu

My utility provider/rate is not found?

If your utility provider or your rate is not automatically found for your location, you may need to enter a custom rate plan. Time of Use rate plans can be customized on the app for:. The rate plan can be customized down to 4 decimal places ($X.XXXX

What vehicles are supported?

The following car brands and models are currently supported by the NeoCharge App for direct integration. NeoCharge uses Vehicle APIs to connect to and interact with compatible electric and hybrid vehicles. This connection is dependent on the availabi

How do I connect a new vehicle?

Step 1: Add a Vehicle. Add a new Vehicle by app. Step 2: Enode Introduction. NeoCharge partners with Enode to integrate with various vehicle brands. Step 3: Vehicle selection. Select the make of the vehicle you'd like to connect to the app. Step 4: R

How do I connect my home meter?

Home meters are currently only supported for homes in California or New York. More states coming soon!. Connecting your meter enables whole-home energy insights and enables you to participate in demand-response events to support your local grid. This

How does the Smart Splitter prioritize different devices?

The priority is determined by the port in which the EV/appliance is plugged into. This is a harware-level feature to prevent overcurrent when both devices are running simultaneously. If you would like to ensure that one device is prioritized over the

How does the NeoCharge App save me money?

The NeoCharge app saves users money by:. This smart scheduling ensures that your EV charges when electricity rates are lowest, typically during off-peak hours. By optimizing charging times, users can significantly reduce their electricity costs while

How Does the Smart Scheduling Work?

Creating an optimized charging schedule can significantly reduce your energy costs by charging at times that are cheaper and greener. Setting Up a Schedule:. Default Settings:. Multiple Schedules:. Important Note:

Smart Charger Integration

If you have a Smart EV charger (Wallbox, ChargePoint, JuiceBox, or the new Tesla Wall Connector) we have a direct integration with these chargers. This will allow Smart Scheduling to be scheduled through the NeoCharge app using the charger's API cont