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Warranty Policy - Smart SplitterUpdated 4 months ago

3-Year Limited Warranty: 

NeoCharge warrants the Smart Splitter product against defects in materials and workmanship under normal use for three years from the date of purchase. If a Smart Splitter is deemed defective, NeoCharge will repair or replace, at no charge, the Smart Splitter or parts of the Smart Splitter that prove defective. 

The warranty includes:

  • Defects in materials and workmanship
  • Shipping damage
  • Any material, equipment, tools, and incidentals necessary to complete repairs including replacements
  • Supplier or manufacturer upgrades

The warranty excludes: 

  • If the device has been opened, altered, abused, or misused by the owner

After receiving a customer notice, the NeoCharge Customer Support team will help troubleshoot and, if defective, issue a return/replacement typically within two business days.

 

*NeoCharge shall make the final decision, with fairness to all parties, as to the legitimacy of the claim to this warranty.

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