Warranty Policy - Smart SplitterUpdated 2 months ago
3-Year Limited Warranty:
NeoCharge warrants the Smart Splitter product against defects in materials and workmanship under normal use for three years from the date of purchase. If a Smart Splitter is deemed defective, NeoCharge will repair or replace, at no charge, the Smart Splitter or parts of the Smart Splitter that prove defective.
The warranty includes:
- Defects in materials and workmanship
- Shipping damage
- Any material, equipment, tools, and incidentals necessary to complete repairs including replacements
- Supplier or manufacturer upgrades
The warranty excludes:
- If the device has been opened, altered, abused, or misused by the owner
After receiving a customer notice, the NeoCharge Customer Support team will help troubleshoot and, if defective, issue a return/replacement typically within two business days.
*NeoCharge shall make the final decision, with fairness to all parties, as to the legitimacy of the claim to this warranty.