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FAQs on the NeoCharge Smart Splitter, the NeoCharge App, and home EV charging.

NeoCharge Help Center

Setting Up Your Smart Splitter (Installation Guide)

Smart Splitter Quick Start Guide

Smart Splitter Safety Guidelines and Cautionary Advice

Smart Splitter Mounting Bracket Guide

Understanding Smart Splitter Indicator Lights

Downloading and Setting Up the NeoCharge App

Getting Started - Smart Splitter

How Does the Smart Splitter Work?

Use Cases: What Appliances Does it Work With?

Primary VS Secondary Outlets Explained

Using Adapters

Safety Features and Certifications

Specifications and Technical Details

Dual EV - Sequential vs Simultaneous Charging

Smart Splitter Basics

App Features Overview

Setting Up Locations and Utility Rates

Creating Charging Schedules

NeoCharge Power+: Direct Utility Integration

Vehicle Integration Guide

Energy Usage and Cost Tracking

NeoCharge App

General Smart Splitter Troubleshooting Steps

Smart Splitter - Factory Reset Instructions

Smart Splitter Not Switching Correctly - Troubleshooting Guide

Smart Splitter - LED Status Guide

Circuit Breaker Tripping Troubleshooting Guide

How and why should I reboot my Smart Splitter?

Secondary Side of Smart Splitter Shuts Off?

GFCI Breaker Troubleshooting

Space Constraints: Smart Splitter Installation Guide

Overheating Smart Splitter / Wall Receptacle - Safety Checklist

Smart Splitter High Temperature Alert

Calibrate Smart Splitter

No Power to One or Both Sides of Smart Splitter

LED Indicator Not On

Smart Splitter - Troubleshooting

How do I report a bug in the app?

My Vehicle Make/Model is not supported in the app - what should I do?

App Issues with Specific EV Brands (Hyundai, Kia, GMC, Ford)

Smart Schedule not working

Why are costs not tracking for my Smart Splitter devices?

Why is nothing showing in my account?

Smart Splitter Setup & Connection Guide

Legacy Smart Splitter Support Guide (Pre-2023 Models)

NeoCharge App - Troubleshooting

Tesla Mobile Connector - Charging Rate Reduced / Overheating Warning

EV Charger - Ground Fault or Error Code

Physical Connection Problems

Other EV Charging Equipment - Troubleshooting

Troubleshooting

Adapters

Industrial vs Residential Grade Outlets

Extension Cords

EV Chargers (EVSE)

EV Charging Accessories

Returns & Exchanges Overview

Returning Smart Splitter Bundles

Returning Accessories

Product Warranty Coverage

Legacy Policy for Orders Before October 9, 2025

Order Tracking and Shipping

Warranty, Orders, and Returns

Charging Speeds - The Different "Levels" of Charging

How much does it cost to have an electrician install a dedicated 240V outlet in my home?

Level 2 Charging Limitations for 32A Chargers

Installation - When to contact an electrician

Charge Port Connectors - CCS vs NACS

Home Charging Safety

How can I save more on my home EV charging?

Dryer or EV in another room (Conduit)

How to Find Your EV Charging Amperage

NEMA 10-30/10-50 to 14-50 Adapter: Understanding the Ground Connection

Resources - Home EV Charging

Smart Splitter Buyer's Guide

Get started with step-by-step guidance for setting up your Smart Splitter and app for the first time.

Learn how your Smart Splitter works and discover its key features and compatibility options.

Control your charging experience with our mobile app's scheduling, monitoring, and cost-tracking features.

Find quick solutions and step-by-step guides to resolve common questions about your Smart Splitter, app, or other equipment.

Find the right adapters, cords, and outlet upgrades to enhance your charging setup.

Manage your orders, returns, warranty claims, and account information in one place.

Understand the basics of home electrical systems and EV charging technology.

Complete Smart Splitter Pre-Purchase ChecklistTo ensure you get the right product configuration and have the best possible experience, please work through this comprehensive checklist before completing your purchase. Step 1: Identify Your 240V Outlet

Complete Smart Splitter Pre-Purchase Checklist To ensure you get the right product configuration and have the best possible experience, please work through this comprehensive checklist before completing your purchase. Step 1: Identify Your 240V Outlet Type First, you&apos;ll need to identify which type of 240V outlet you have. The Smart Splitter must match your existing outlet configuration.Common 240V Outlet Types: NEMA 10-30 (3-prong dryer outlet) &#xA0; &#xA0; - Older dryer outlet found in homes built pre-1997 &#xA0; &#xA0; - 30A circuit, 24A max chargingNEMA 14-30 (4-prong dryer outlet) &#xA0; &#xA0; - Newer dryer outlet found in homes built 1997 or later &#xA0; &#xA0; - 30A circuit, 24A max chargingNEMA 14-50 (4-prong EV outlet) &#xA0; &#xA0; - Most common EV charging outlet &#xA0; &#xA0; - 50A circuit, 40A max chargingNEMA 10-50 (3-prong range/oven outlet) &#xA0; &#xA0; - Commonly found in kitchens &#xA0; &#xA0; - 50A circuit, 40A max chargingNEMA 6-50 (3-prong garage/welder outlet) &#xA0; &#xA0; - Often found in garages for welding equipment &#xA0; &#xA0; - 50A circuit, 40A max chargingNeed help identifying your outlet? Take our Smart Splitter compatibility survey for personalized recommendations. Step 2: Verify Your Circuit Breaker Your circuit breaker should match your outlet specification for safe operation:30A outlets (10-30, 14-30) &#x2192; 30A circuit breaker 50A outlets (14-50, 10-50, 6-50) &#x2192; 50A circuit breakerHow to check:&#xA0;Look at your electrical panel and find the breaker that controls your 240V outlet. The amperage should be clearly marked on the breaker switch.Important: Mismatched breakers can create safety hazards and prevent proper Smart Splitter operation. It is okay if the breaker is rated for less than the outlet, but the breaker should never be rated for more current than the outlet. Step 3: Confirm Charging Amperage Compatibility This is critical for safe operation, especially on 30A circuits.For 30A Circuits (NEMA 10-30, 14-30): You must be able to set your charging amperage to 24A or less. Amperage adjustment is possible through: &#xA0; &#xA0; - Your EV&apos;s settings &#xA0; &#xA0; - Your EV charger&apos;s controlsCommon Non-Adjustable Chargers: Some EVs come with chargers that cannot adjust below 32A, including: &#xA0; &#xA0; - Ford mobile chargers &#xA0; &#xA0; - VW mobile chargers &#xA0; &#xA0; - Chevy / GM / Cadillac mobile chargersIf your charger is not adjustable to 24A or less:&#xA0; You&apos;ll need an adjustable Level 2 EV charger. We carry a few options that meet these requirements: &#xA0; &#xA0; - LENZ Level 2 Home EV Charger (manually adjustable via dip switches) &#xA0; &#xA0; - Wallbox Pulsar Plus (app-controlled, can be integrated with the NeoCharge app)For 50A Circuits (NEMA 14-50, 10-50, 6-50): &#xA0; &#xA0; - Maximum 40A per outlet for single device &#xA0; &#xA0; - For dual EV charging: 20A per vehicle for simultaneous charging Step 4: Select Your Smart Splitter Configuration Smart Splitter Only Choose this option if: &#xA0; &#xA0; - Your outlet type matches your EV charger plug &#xA0; &#xA0; - You&apos;re doing dual EV charging with NEMA 14-50Pro Bundle (Smart Splitter + NEMA Adapter) Choose this option if: &#xA0; &#xA0; - Your outlet type differs from your EV charger plug &#xA0; &#xA0; - Most common for dryer + EV setups &#xA0; &#xA0; - Includes high-quality UL-certified adapterTesla Pro Bundle (Smart Splitter + Tesla Adapter) Choose this option if: &#xA0; &#xA0; - You have a Tesla Mobile Connector &#xA0; &#xA0; - Tesla adapters automatically set correct amperage limits &#xA0; &#xA0; - Available for NEMA 10-30, 14-30, and 6-50 outletsDual Charge Bundle (Smart Splitter + Industrial Outlet) Choose this option if: &#xA0; &#xA0; - You&apos;re planning dual EV charging &#xA0; &#xA0; - Want maximum safety and performance &#xA0; &#xA0; - Includes professional-grade Hubbell outlet Step 5: Additional Considerations Outlet Age and Condition: &#xA0; &#xA0; - Recommended: Replace outlets older than 10 years or showing signs of wear &#xA0; &#xA0; - Older outlets may have weaker clamping force &#xA0; &#xA0; - Can lead to overheating and safety issues &#xA0; &#xA0; - Strongly recommended: Upgrade to industrial-grade outlets for EV chargingIndustrial vs Residential Outlets: &#xA0; &#xA0; - Industrial outlets offer 3-5x better electrical contact &#xA0; &#xA0; - Superior heat dissipation &#xA0; &#xA0; - Built for continuous high-load applications like EV chargingMounting Bracket Compatibility: &#xA0; &#xA0; - All Smart Splitters include mounting brackets &#xA0; &#xA0; - Two bracket types available for different outlet configurations &#xA0; &#xA0; - Canada outlets may require special considerations &#xA0; &#xA0; - Brackets are recommended but not required for operationExtension Cords (If Needed): &#xA0; &#xA0; - If your charging location is far from the outlet: &#xA0; &#xA0; - Use only UL-certified extension cords with proper gauge wire &#xA0; &#xA0; - We offer 25-foot extension cords for all outlet types &#xA0; &#xA0; - Proper gauge: 10 AWG for 30A, 6 AWG for 50AApp Connectivity: &#xA0; &#xA0; - Download the NeoCharge App to enable: &#xA0; &#xA0; - Wi-Fi connectivity and firmware updates &#xA0; &#xA0; - Real-time energy monitoring &#xA0; &#xA0; - Cost tracking with utility rate integration &#xA0; &#xA0; - Smart charging schedules &#xA0; &#xA0; - Grid support features (select regions) Step 6: Installation Planning Required Tools &#xA0; &#xA0;- Phillips screwdriver (for mounting bracket) &#xA0; &#xA0;- Basic electrical safety knowledgeProfessional Installation &#xA0; &#xA0;- While many customers install Smart Splitters themselves, consider professional installation if: &#xA0; &#xA0; - You&apos;re uncomfortable working with electrical equipment &#xA0; &#xA0; - You need outlet replacement or upgrades &#xA0; &#xA0; - You&apos;re installing industrial-grade outletsElectrician Networks: &#xA0; &#xA0; - Treehouse (CA, AZ, NV, UT, TX, FL, VA, NJ, PA, Chicago) &#xA0; &#xA0; - Qmerit (Nationwide coverage) Frequently Asked Questions Q: Can I use the Smart Splitter with any EV? A:&#xA0;Yes. The Smart Splitter is compatible with all electric vehicles. Compatibility depends on your charger&apos;s amperage settings, not the vehicle itself.Q: Do I need Wi-Fi for the Smart Splitter to work? A: No, the Smart Splitter operates independently. However, Wi-Fi enables firmware updates, energy monitoring, and app features.Q: What if I have a GFCI breaker? A:&#xA0;GFCI breakers can sometimes trip with splitter configurations due to cumulative leakage current. This is more common with certain charger brands like JuiceBox.Q:&#xA0;Can I take my Smart Splitter when traveling? A:&#xA0;Absolutely. Many customers use their Smart Splitter as a portable solution for accessing 240V outlets while traveling or visiting friends and family. Final Checklist Before completing your purchase, confirm:Basic Requirements: &#x2713; Outlet type identified and Smart Splitter model selected &#x2713; Circuit breaker matches outlet specification &#x2713; Charging amperage can be set appropriately (24A for 30A circuits) &#x2713; Correct bundle selected if adapter neededOptimization Opportunities: &#x2713; Outlet age assessed (consider replacement if &gt;10 years) &#x2713; Industrial outlet considered for dual EV charging &#x2713; Extension cord added if needed &#x2713; Electrician consultation planned if required

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