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FAQs on the NeoCharge Smart Splitter, the NeoCharge App, and home EV charging.

NeoCharge Help Center

Smart Splitter Installation

How does the Smart Splitter work?

What Smart Splitter do I get?

Specifications

Adapters - Master Guide

Smart Splitter Safety Features

Use Cases / What appliances does it work with?

Mounting Brackets

Why might the breaker trip on the Smart Splitter?

Factory Reset

Switching Issues

Smart Splitter Indicator Lights

Connecting to Wi-Fi

Hardware Failure

Smart Splitter Troubleshooting

Smart Splitter

General Troubleshooting Steps

How do I report a bug in the app?

My Vehicle Make/Model is not supported in the app - what should I do?

Secondary Side of Smart Splitter Shuts Off?

Having Smart Splitter App Connection Issues?

Why does my EV and Smart Splitter data not match up in the statistics?

How do I remove a vehicle from the app?

Issues with Specific EV Brands (Hyundai, Kia, GMC, Ford)

Smart Schedule not working

Why are costs not tracking for my Smart Splitter devices?

Why is nothing showing in my account?

How Does the Smart Scheduling Work?

App Troubleshooting

Why is a location needed for Smart Schedules?

My utility provider/rate is not found?

What vehicles are supported?

How do I connect a new vehicle?

How do I connect my home meter?

How does the Smart Splitter prioritize different devices?

How does the NeoCharge App save me money?

Frequently Asked Questions

NeoCharge App

Charging Speeds - What's the difference between the different "Levels" of charging?

How much does it cost to have an electrician install a dedicated 240V outlet in my home?

Level 2 Charging Limitations for Audi, Ford, Lucid, Nissan, Jeep, VW, and Chevrolet on a 30A outlet

Installation - When to contact an electrician

Charge Port Connectors - CCS vs NACS

Home Charging Safety

How can I save more on my home EV charging?

Extension cords

Home EV Charging - General Info

Warranty and Returns Policy

Part of Order Missing

FAQs

Customer Support

Everything you need to know about the Smart Splitter.

Common questions regarding the NeoCharge App.

Want to learn about all things EV charging? Look no further.

Recommended articles by the NeoCharge Support team to answer our most frequently asked questions.

We have a few channels where you can contact our Customer Support. -Email support@getneocharge.com. -Use the chat bubble in the bottom right corner on the website. -Give us a call at (805) 622-2783, hours are Mon-Thurs 2-4 pm PST

We have a few channels where you can contact our Customer Support.-Email <a href="mailto:support@getneocharge.com">support@getneocharge.com</a>-Use the chat bubble in the bottom right corner on the <a href="https://getneocharge.com/?gclid=Cj0KCQjw0tKiBhC6ARIsAAOXutk_if4mlRP5S_OlYbUqfw23jPjKEQCFSYAJN2m8zdJrE0eaMr71rI4aAudhEALw_wcB">website</a>&#xA0;-Give us a call at (805) 622-2783, hours are Mon-Thurs 2-4 pm PST

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