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FAQs

Recommended articles by the NeoCharge Support team to answer our most frequently asked questions.

How does the Smart Splitter work?

The Smart Splitter provides two 240V outlet outputs from a single 240V input. With the Smart Splitter’s auto-switching technology, power is fed to only one outlet at a time. With the Smart Splitter, multiple devices such as electric dryers, EV charge

What Smart Splitter do I get?

NEMA 14-50, NEMA 14-30, NEMA 10-30, and NEMA 10-50 (NEMA 6-50 support coming soon). EV Compatibility All electric car makes including Tesla, Volkswagen, GM, Ford, Audi, Lucid, BMW, GMC, Chevy, Volvo, etc. Appliance Compatibility All plug-in 240v ap

Adapters - Master Guide

Adapters Master Guide. Content:. We hope this guide will help you in deciding what kind of NEMA adapter you might need for your EV charger and EV. We understand there are a lot of adapters out there and want to make this as easy as possible for you!.

Smart Splitter Installation

Smart Splitter Installation instructions can be found in the User Manual here:https://cdn.shopify.com/s/files/1/0506/8642/7331/files/Smart_Splitter_User_Manual_1.pdf?v=1696817932.

Warranty and Returns Policy

Feel free to use our Returns Portal to request a return in accordance with our Returns Policy.

Part of Order Missing

Please keep in mind that Smart Splitters ship separately from Tesla adapters, extension cords, and chargers. If only part of your order came, the rest should be arriving shortly. Reach out to Support if your order does not come within a few days.