App Troubleshooting

Frequently Asked Questions

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Common questions regarding the NeoCharge App.

NeoCharge App

Smart Splitter Installation

How does the Smart Splitter work?

What Smart Splitter do I get?

Specifications

Adapters - Master Guide

Smart Splitter Safety Features

Use Cases / What appliances does it work with?

Mounting Brackets

Why might the breaker trip on the Smart Splitter?

Factory Reset

Switching Issues

Smart Splitter Indicator Lights

Connecting to Wi-Fi

Hardware Failure

How and why should I reboot my Smart Splitter?

Smart Splitter Troubleshooting

Smart Splitter

General Troubleshooting Steps

How do I report a bug in the app?

My Vehicle Make/Model is not supported in the app - what should I do?

Secondary Side of Smart Splitter Shuts Off?

Having Smart Splitter App Connection Issues?

Why does my EV and Smart Splitter data not match up in the statistics?

How do I remove a vehicle from the app?

Issues with Specific EV Brands (Hyundai, Kia, GMC, Ford)

Smart Schedule not working

Why are costs not tracking for my Smart Splitter devices?

Why is nothing showing in my account?

Why is a location needed for Smart Schedules?

My utility provider/rate is not found?

What vehicles are supported?

How do I connect a new vehicle?

How do I connect my home meter?

How does the Smart Splitter prioritize different devices?

How does the NeoCharge App save me money?

How Does the Smart Scheduling Work?

Smart Charger Integration

Charging Speeds - What's the difference between the different "Levels" of charging?

How much does it cost to have an electrician install a dedicated 240V outlet in my home?

Level 2 Charging Limitations for Ford, Lucid, Nissan, Jeep, VW, and Chevrolet on a 30A outlet