Discover the comprehensive suite of tools designed to optimize your EV charging experience and maximize energy savings.

The NeoCharge App offers a comprehensive suite of tools to optimize your EV charging experience and maximize energy savings. Here are the key features:Smart Charging Optimization: &#xA0; &#xA0;- Create custom charging schedules for each day &#xA0; &#xA0;- Set preferred charging completion times &#xA0; &#xA0;- Automatic charging during off-peak hours &#xA0; &#xA0;- Real-time charging session monitoring &#xA0; &#xA0;- Direct integration with compatible EVs and EVSEs &#xA0; &#xA0;- No hardware required for basic scheduling functionality with compatible vehiclesCost Management: &#xA0; &#xA0;- Direct utility rate integration for accurate cost tracking &#xA0; &#xA0;- Real-time charging session cost monitoring&#xA0; &#xA0; &#xA0;- Historical cost analysis &#xA0; &#xA0;- Potential savings tracking &#xA0; &#xA0;- Average annual savings tracking &#xA0; &#xA0;- Off-peak charging optimization (40-70% cheaper rates)Energy Monitoring: &#xA0; &#xA0;- Real-time energy usage tracking &#xA0; &#xA0;- Historical power consumption analysis &#xA0; &#xA0;- Charging session analytics &#xA0; &#xA0;- Smart Splitter energy insights (when connected) &#xA0; &#xA0;- Compare vehicle charging with total home energy useVehicle Integration: &#xA0; &#xA0;- Support for 15+ major EV brands &#xA0; &#xA0;- Compatible with 90%+ of North American EVs &#xA0; &#xA0;- Direct connection via manufacturer APIs &#xA0; &#xA0;- Automatic charge rate adjustments &#xA0; &#xA0;- Real-time vehicle status updates &#xA0; &#xA0;- Charging schedule managementSecurity Features: &#xA0; &#xA0;- End-to-end encryption &#xA0; &#xA0;- No storage of login credentials &#xA0; &#xA0;- Secure token authentication &#xA0; &#xA0;- Encrypted server communicationSmart Splitter Integration (Optional): &#xA0; &#xA0;- Real-time device monitoring &#xA0; &#xA0;- Automatic power management &#xA0; &#xA0;- Historical usage tracking &#xA0; &#xA0;- Enhanced energy insights &#xA0; &#xA0;- Automatic firmware updates when connected to WiFiNeoCharge Power+: Grid Support Features (Select Regions): &#xA0; &#xA0;- Utility demand response participation &#xA0; &#xA0;- Peak demand reduction &#xA0; &#xA0;- Automated grid event response &#xA0; &#xA0;- Carbon emission tracking &#xA0; &#xA0;- Renewable energy optimizationGetting Started: The NeoCharge App is completely free to use and regularly updated with new features to enhance your charging experience. Download the free app from: &#xA0; &#xA0;- Apple App Store &#xA0; &#xA0;- Google Play Store<a href="https://neocharge.app.link/RtXJ4WNMKQb">Download Here</a>

App Features Overview

Configure custom locations and utility rates for optimized charging schedules and precise cost tracking.

The NeoCharge App allows you to configure custom locations and utility rates for optimized charging schedules and accurate cost tracking. Here&apos;s how to set up and manage your charging locations and rates:Location Setup &#xA0; &#xA0;- Add multiple charging locations (home, work, etc.) &#xA0; &#xA0;- No limit to the number of locations you can configure &#xA0; &#xA0;- Smart Schedules are tied to specific locations &#xA0; &#xA0;- Automatic location detection for proper schedule activation &#xA0; &#xA0;- Public charging locations override scheduled restrictionsUtility Rate Configuration &#xA0; &#xA0;- Select your provider after setting a location Note: Utility providers in the US will auto-populate after setting a charging location &#xA0; &#xA0;- Choose your specific rate plan &#xA0; &#xA0;- Verify Time-of-Use periods &#xA0; &#xA0;- Confirm seasonal variationsCustom Rate Setup:
 &#xA0; &#xA0;- The app supports detailed custom rate plans including: &#xA0; &#xA0;- Seasonal rate differences (summer vs. winter) &#xA0; &#xA0;- Daily rate variations (weekday vs. weekend) &#xA0; &#xA0;- Time-of-Use periods (on-peak, mid-peak, off-peak) &#xA0; &#xA0;- Precise rate entry up to 4 decimal places ($X.XXXX/kWh)How It Works: &#xA0; &#xA0;- Vehicle location is checked when charging begins &#xA0; &#xA0;- If at a designated location, Smart Schedules are used if turned on &#xA0; &#xA0;- Charging times are optimized through the app &#xA0; &#xA0;- Cost calculations use actual rate data for accuracy &#xA0; &#xA0;- Public charging (and any other non-registered locations) automatically bypasses schedule restrictionsBenefits: &#xA0; &#xA0;- Optimized charging times based on your rates &#xA0; &#xA0;- Accurate cost tracking and forecasting &#xA0; &#xA0;- Automatic schedule management &#xA0; &#xA0;- Flexible location-based controls &#xA0; &#xA0;- Seamless public charging integration

Setting Up Locations and Utility Rates

Learn to create efficient charging schedules that reduce costs by taking advantage of off-peak rates.

Creating an optimized charging schedule can significantly reduce your energy costs by charging at times that are cheaper and greener.Setting Up a Schedule: 1. Go to the scheduling tab in the bottom right side of your app. 2. If you haven&apos;t set up a schedule for your location, please do so by following the on-screen instructions 3. Set your desired finish by time.Default Settings: &#xA0; &#xA0;- If you don&apos;t see a start time, we default to midnight start time. &#xA0; &#xA0;- Your vehicle will ONLY charge from midnight to your finish by time, unless more time is needed to reach your vehicle charging limit.Multiple Schedules: &#xA0; &#xA0;- You can create different schedules for weekdays and weekends. Up to 7 unique schedules for each day of the week.Important Notes: &#xA0; &#xA0;- Remember to turn off your EV&apos;s built-in schedules. &#xA0; &#xA0;- The NeoCharge schedule will communicate directly with your vehicle for scheduling. &#xA0; &#xA0;- If both schedules are on at the same time, things will conflict.

Creating Charging Schedules

Join our utility integration program to support grid stability while saving money on charging costs.

NeoCharge Power+ is our utility integration program that helps support grid stability while saving you money on charging costs.Currently Available In: &#xA0; &#xA0;-&#xA0;California: (SDG&amp;E, PG&amp;E, SCE) &#xA0; &#xA0;- New York: (PSEG Long Island, Con Edison NY)How It Works: &#xA0; &#xA0;- Connect your utility account through the NeoCharge app &#xA0; &#xA0;- The app automatically responds to grid events &#xA0; &#xA0;- Your charging schedule flexibly adjusts during high demand &#xA0; &#xA0;- Your car remains charged when you need it &#xA0; &#xA0;- You save money while supporting grid stabilityBenefits: &#xA0; &#xA0;- Lower electricity costs through optimized charging &#xA0; &#xA0;- Support grid stability and prevent outages &#xA0; &#xA0;- Enable more renewable energy use &#xA0; &#xA0;- Maintain charging control and flexibility &#xA0; &#xA0;- Earn rewards for participation (where available) &#xA0; &#xA0;- Track whole-home energy usage &#xA0; &#xA0;- Compare EV charging to total energy consumptionAdditional Features: &#xA0; &#xA0;- Automatic response to grid events &#xA0; &#xA0;- Flexible load management &#xA0; &#xA0;- Peak demand reduction &#xA0; &#xA0;- Clean energy optimization &#xA0; &#xA0;- Real-time rate tracking &#xA0; &#xA0;- Environmental impact reportingEnrollment Steps: 1. Open the NeoCharge App 2. Go to Settings 3. Select &quot;Connect Utility&quot; 4. Log in with your utility credentials 5. Complete enrollment processImportant Notes: &#xA0; &#xA0;- Participation is completely optional &#xA0; &#xA0;- You maintain full control of your charging &#xA0; &#xA0;- Override available at any time &#xA0; &#xA0;- No impact on vehicle readiness &#xA0; &#xA0;- Program availability varies by region &#xA0; &#xA0;- Rewards may vary by utility providerPrivacy &amp; Security: &#xA0; &#xA0;- Secure utility account connection &#xA0; &#xA0;- Encrypted data transmission &#xA0; &#xA0;- No sharing of personal information &#xA0; &#xA0;- Transparent data usage

NeoCharge Power+: Direct Utility Integration

Step-by-step instructions for connecting your vehicle to enable smart charging features.

Understanding Vehicle ConnectionsBefore connecting your vehicle, it&apos;s important to understand that NeoCharge relies on vehicle manufacturers&apos; APIs (Application Programming Interfaces) to access your vehicle&apos;s data and controls. Each manufacturer implements these APIs differently, which affects connection reliability and feature availability.Connection Reliability by Brand Most Reliable Connections: &#xA0; &#xA0;- Tesla&#xA0; &#xA0; &#xA0;- BMW &#xA0; &#xA0;- Audi &#xA0; &#xA0;- Porsche &#xA0; &#xA0;- Mercedes &#xA0; &#xA0;- Volkswagen (ID models) &#xA0; &#xA0;- Honda &#xA0; &#xA0;- Acura &#xA0; &#xA0;- LexusKnown Connectivity Challenges: &#xA0; &#xA0;- Ford, GMC, Chevrolet, Cadillac (frequent API timeouts) &#xA0; &#xA0;- Hyundai, Kia (intermittent data updates) &#xA0; &#xA0;- Older Nissan Leaf models (limited API functionality) &#xA0; &#xA0;- Rivian (no scheduling support)Note: Manufacturers may change their API access at any time, which can temporarily affect connectivity.Adding a Vehicle Step 1: Add a Vehicle Add a new Vehicle by going to Connected Devices -&gt; Add New Device -&gt; Add a VehicleStep 2: Enode Introduction NeoCharge partners with Enode to integrate with various vehicle brands.&#xA0;<img src="https://attachments.gorgias.help/8zoo/hc/jwyj/img_1319%201-c12295e2-a127-42da-b3cd-499f2bfaded4.png" style="width: 300px;" class="fr-fic fr-dii"> Step 3: Vehicle selection Select the make of the vehicle you&apos;d like to connect to the app.<img src="https://attachments.gorgias.help/8zoo/hc/jwyj/img_1320%201-56889b06-ed16-49d3-a61e-8e32bfa2f37c.png" style="width: 300px;" class="fr-fic fr-dii"> Step 4: Review data access Review the data and controls that will be accessed and shared between the vehicle and NeoCharge Connect.<img src="https://attachments.gorgias.help/8zoo/hc/jwyj/img_1321%201-1523a161-a648-4ff7-b208-f79820560570.png" style="width: 300px;" class="fr-fic fr-dii">Step 5: Sign-in and two-factor authenticationStep 5.1: Sign in to a brand account To connect your vehicle, you need to sign in to the account for the vehicle you are adding to NeoCharge Connect. In some cases, if a brand has split its service or app infrastructure into multiple regions, a region selector will be visible with the region of your user pre-selected.&#xA0; Note: NeoCharge Connect users must make sure the region is changed to North America when applicable.<img src="https://attachments.gorgias.help/8zoo/hc/jwyj/img_1337%201-2cf51eaf-2328-4a4c-9136-06f80522e6ab.png" style="width: 300px;" class="fr-fic fr-dii"> Step 5.2: Two-factor authentication Following the initial sign-in step, you may be presented with a verification step before you can be successfully signed in. This additional two-factor authentication step will be shown if it&#x2019;s required by the brand.&#xA0;Step 6: Devices Found and VerificationStep 6.1: Devices Found<img src="https://attachments.gorgias.help/8zoo/hc/jwyj/img_1338%201%20(1)-d7021d54-8ef0-43aa-ac85-b6118d6085c9.png" style="width: 300px;" class="fr-fic fr-dii"> After the sign-in and verification steps are completed, you will be presented with the vehicle(s) found within your account. If you do not see the vehicle you expected to see, you can open a modal help view (e.g. I don&#x2019;t see my vehicle) for further assistance. After tapping Connect, you will be presented with a success view.Step 6.2: Bluetooth verification Some vehicle brands (such as Tesla) require an extra Bluetooth verification step in addition to the required <a href="https://developers.enode.com/docs/link-ui#step-4-1-sign-in-to-brand-account" style="box-sizing: border-box; text-decoration: none; color: var(--_1y5685i0, var(--_1fvv1tgy)); font-variation-settings: &quot;wght&quot; var(--_1fvv1tg2y); font-weight: var(--_1fvv1tg2y); transition: var(--_1fvv1tg33); text-underline-offset: 2px;">sign-in step</a> and occasionally required&#xA0;<a href="https://developers.enode.com/docs/link-ui#step-4-2-two-factor-authentication" style="box-sizing: border-box; text-decoration: none; color: var(--_1y5685i0, var(--_1fvv1tgy)); font-variation-settings: &quot;wght&quot; var(--_1fvv1tg2y); font-weight: var(--_1fvv1tg2y); transition: var(--_1fvv1tg33); text-underline-offset: 2px;">two-factor authentication</a> step. This step requires you to do a combination of specific tasks in or in the proximity of your vehicle, and includes connecting to the vehicle via Bluetooth. In these cases, you will be presented with another state of the devices found view. Link UI will guide you through each step in detail: from what they need to prepare, to connecting to the vehicle via Bluetooth, and any additional steps performed via the vehicle infotainment system or first-party app. They enter this flow by tapping Set up on each device in need of this extra verification step.If your user proceeds by tapping&#xA0;Connect before they have performed the necessary Bluetooth verification steps for each device, they will get a heads-up message that explains the implications of continuing without the sufficient verifications in place.<aside><div>Note: Link SDKs or specific web browsers requiredIn order to connect to devices via Bluetooth, our <a href="https://developers.enode.com/docs/link-ui#mobile-sd-ks" style="box-sizing: border-box; text-decoration: none; color: var(--_1y5685i0, var(--_1fvv1tgy)); font-variation-settings: &quot;wght&quot; var(--_1fvv1tg2y); font-weight: var(--_1fvv1tg2y); transition: var(--_1fvv1tg33); text-underline-offset: 2px;">Link mobile SDKs</a> or <a href="https://developers.enode.com/docs/link-ui#mobile-in-app-browsers" style="box-sizing: border-box; text-decoration: none; color: var(--_1y5685i0, var(--_1fvv1tgy)); font-variation-settings: &quot;wght&quot; var(--_1fvv1tg2y); font-weight: var(--_1fvv1tg2y); transition: var(--_1fvv1tg33); text-underline-offset: 2px;">specific web browsers</a> are required to be used. If your user is not visiting from these contexts, they may not be able to complete linking or some device capabilities will be disabled until <a href="https://developers.enode.com/docs/link-ui#step-5-2-bluetooth-verification" style="box-sizing: border-box; text-decoration: none; color: var(--_1y5685i0, var(--_1fvv1tgy)); font-variation-settings: &quot;wght&quot; var(--_1fvv1tg2y); font-weight: var(--_1fvv1tg2y); transition: var(--_1fvv1tg33); text-underline-offset: 2px;">Bluetooth verification</a> has been established. In this case, they will be required to re-link their device.</div></aside>Step 7: Success Lastly, your user will get a connection confirmation. By tapping Complete, they will be redirected back to the NeoCharge Connect dashboard. If you have a Smart EV charger (Wallbox, ChargePoint, JuiceBox, or the new Tesla Wall Connector) we have a direct integration with these chargers. This will allow Smart Scheduling to be scheduled through the NeoCharge app using the charger&apos;s API controls.&#xA0;<aside><div>There are a few considerations to keep in mind when using this integration: &#xA0; &#xA0;- Once you hit &quot;Start Charging,&quot; it may take up to 2 minutes to communicate with the charger to actually start charging. &#xA0; &#xA0;- Juicebox is leaving the US, so we are unsure if the integration will work long-term. If you are considering purchasing an EVSE, we would not recommend this option.If you would like to purchase a Smart EV charger, we sell the Wallbox Pulsar Plus on our website: <a href="https://getneocharge.com/products/wallbox-pulsar-plus-40a">https://getneocharge.com/products/wallbox-pulsar-plus-40a</a></div></aside>

Vehicle Integration Guide

Monitor and analyze your charging energy consumption with real-time tracking and historical data.

Track and analyze your charging energy consumption through the NeoCharge App&apos;s comprehensive monitoring features.Real-Time Monitoring: &#xA0; &#xA0;- Active charging session power draw &#xA0; &#xA0;- Current charging costs based on utility rates &#xA0; &#xA0;- Charging status and progress &#xA0; &#xA0;- Estimated completion time &#xA0; &#xA0;- Power distribution for dual chargingHistorical Analysis: &#xA0; &#xA0;- Charging session history &#xA0; &#xA0;- Daily/weekly/monthly energy usage &#xA0; &#xA0;- Cost breakdowns by session &#xA0; &#xA0;- Time-of-use period analysis &#xA0; &#xA0;- Savings compared to gas vehicle costs &#xA0; &#xA0;- Savings from scheduled charging vs. on-peak chargingSmart Splitter Insights:
When connected to a Smart Splitter: &#xA0; &#xA0;- Total energy consumption per outlet &#xA0; &#xA0;- Primary vs Secondary usage patterns &#xA0; &#xA0;- Appliance energy monitoring &#xA0; &#xA0;- Switching event tracking &#xA0; &#xA0;- Device-specific usage metrics &#xA0; &#xA0;- Compare charging sessions with home energy useData Visualization: &#xA0; &#xA0;- Energy usage graphs &#xA0; &#xA0;- Cost comparison charts &#xA0; &#xA0;- Time-of-use breakdowns &#xA0; &#xA0;- Historical trends &#xA0; &#xA0;- Carbon impact metrics &#xA0; &#xA0;- Savings calculationsCost Tracking: &#xA0; &#xA0;- Session-by-session cost analysis &#xA0; &#xA0;- Rate period categorization &#xA0; &#xA0;- Monthly cost summaries &#xA0; &#xA0;- Projected annual costs &#xA0; &#xA0;- Savings opportunities &#xA0; &#xA0;- Custom rate plan calculationsUtility Integration: &#xA0; &#xA0;- Real-time rate information &#xA0; &#xA0;- Peak/off-peak usage tracking &#xA0; &#xA0;- Demand response event impact &#xA0; &#xA0;- Grid carbon intensity &#xA0; &#xA0;- Renewable energy usage &#xA0; &#xA0;- Whole home energy comparisonExport and Reporting: &#xA0; &#xA0;- Downloadable session data &#xA0; &#xA0;- Cost reports for reimbursement &#xA0; &#xA0;- Energy usage summaries &#xA0; &#xA0;- Environmental impact reports &#xA0; &#xA0;- Custom date range analysisTips for Optimal Monitoring: &#xA0; &#xA0;- Keep your Smart Splitter connected to WiFi &#xA0; &#xA0;- Verify utility rate accuracy &#xA0; &#xA0;- Regularly check connection status &#xA0; &#xA0;- Update app when available &#xA0; &#xA0;- Configure all charging locationsData discrepancies between vehicle and Smart Splitter readings of up to 5% are normal due to: &#xA0; &#xA0;- Different measurement points &#xA0; &#xA0;- Power conversion losses &#xA0; &#xA0;- Sensor variations &#xA0; &#xA0;- EVSE efficiency

Energy Usage and Cost Tracking

Last Updated: October 30, 2025. NeoCharge Smart Charging automatically optimizes when your EV charges based on your priorities—whether that's saving money, reducing emissions, or finding the right balance between both. Instead of setting manual start

<h1 id="neocharge-smart-charging-how-it-works">NeoCharge Smart Charging: How It Works</h1>Last Updated: October 30, 2025<h2 id="overview">Overview</h2>NeoCharge Smart Charging automatically optimizes when your EV charges based on your priorities&#x2014;whether that&apos;s saving money, reducing emissions, or finding the right balance between both. Instead of setting manual start and stop times, you simply choose your charging goal and let NeoCharge handle the rest.Smart Charging works with your utility rate plan and real-time grid data to ensure your vehicle is fully charged by your target time while maximizing savings or environmental impact.<blockquote>Note: Smart Charging requires your EV to be connected to the NeoCharge app. If you&apos;re using a Smart Splitter without a connected vehicle, you can still use static scheduling for the secondary outlet, but Smart Charging optimization is not available.</blockquote><hr><h2 id="in-this-article">In This Article</h2><ul><li>How Smart Charging Works</li><li>Understanding Charging Modes</li><li>Setting Up Smart Charging</li><li>Smart Charging vs. Static Schedules</li><li>Frequently Asked Questions</li><li>Troubleshooting Smart Charging</li></ul><hr><h2 id="how-smart-charging-works">How Smart Charging Works</h2>Smart Charging analyzes multiple factors to determine the optimal charging windows for your connected EV:<ul><li>Your utility rate structure (time-of-use rates, peak/off-peak pricing)</li><li>Real-time grid emissions data (from WattTime)</li><li>Your vehicle&apos;s current charge level</li><li>Your target ready by time</li><li>How much charge is needed</li></ul>Based on your selected mode, NeoCharge automatically communicates with your vehicle to start and stop charging during the most advantageous times, ensuring it reaches your desired charge level by your deadline.<h3 id="key-terms">Key Terms</h3><table><thead><tr><th>Term</th><th>Definition</th></tr></thead><tbody><tr><td>Charging Mode</td><td>Your optimization priority: Lowest Cost, Lowest Emissions, or Lowest Cost + Emissions</td></tr><tr><td>Ready By Time</td><td>The deadline by which your vehicle must be fully charged</td></tr><tr><td>Utility Rate Plan</td><td>Your electricity provider&apos;s pricing structure, synced to your NeoCharge account</td></tr><tr><td>Grid Emissions</td><td>Real-time carbon intensity data from WattTime, measured in pounds of CO&#x2082; per kWh</td></tr><tr><td>Charging Window</td><td>The time periods when your EV will actively charge based on your selected mode</td></tr><tr><td>Static Schedule</td><td>Traditional scheduling where you manually set specific start and stop times</td></tr></tbody></table><hr><h2 id="understanding-charging-modes">Understanding Charging Modes</h2>Each schedule can have its own charging mode. You&apos;ll see the active mode displayed as a badge on each schedule card in the app.<h3 id="lowest-cost-">Lowest Cost &#x1F4B0;</h3>Badge displays: Lowest CostOnly charges your EV during the lowest-cost periods according to your utility rate plan. If you&apos;re on a time-of-use (TOU) rate plan, this typically means charging late at night or during off-peak hours.Example: If your utility charges $0.12/kWh from 12 AM&#x2013;6 AM and $0.35/kWh during the day, Lowest Cost mode will schedule all charging between midnight and 6 AM.Best for: Weekday schedules when maximum cost savings is the priority.<hr><h3 id="lowest-emissions-">Lowest Emissions &#x1F331;</h3>Badge displays: Lowest EmissionsOnly charges your EV when grid emissions are lowest, based on real-time data from WattTime. This means charging when more renewable energy (solar, wind) is available on the grid.Example: In California, solar generation peaks in the afternoon, so Lowest Emissions mode might charge between 10 AM&#x2013;3 PM when the grid is cleanest&#x2014;even if rates are higher.<blockquote>Note: Lowest Emissions mode requires WattTime integration and may result in higher electricity costs.</blockquote>Best for: Weekend schedules or when environmental impact is the top priority.<hr><h3 id="lowest-cost--emissions-&#xFE0F;">Lowest Cost + Emissions &#x2696;&#xFE0F;</h3>Badge displays: Lowest Cost + EmissionsFinds optimal charging times that consider both your utility rates and grid emissions. This mode weighs both factors to minimize cost while still reducing your carbon footprint.Example: Lowest Cost + Emissions mode might charge during late-night hours when rates are moderate and emissions are lower than peak times, avoiding both the most expensive and dirtiest periods.Best for: General use when you care about both cost savings and environmental impact.<hr><h2 id="setting-up-smart-charging">Setting Up Smart Charging</h2><h3 id="prerequisites">Prerequisites</h3><ul><li>Your EV must be connected to the NeoCharge app</li><li>Your utility rate plan must be configured in Settings</li></ul><h3 id="creating-a-smart-schedule">Creating a Smart Schedule</h3>Step 1: Access Smart Charging<ol><li>Open the NeoCharge app</li><li>Tap the Schedules tab at the bottom</li><li>Tap Create Schedule or edit an existing schedule</li></ol>Step 2: Select Your Mode<ol><li>Choose your preferred charging mode:<ul><li>Lowest Cost &#x2013; Only charge when utility rates are cheapest</li><li>Lowest Emissions &#x2013; Only charge when grid emissions are lowest</li><li>Lowest Cost + Emissions &#x2013; Optimize for both (select both checkboxes)</li></ul></li><li>Tap Next</li></ol>Step 3: Set Your Ready By Time<ol><li>Select your target Ready By time (e.g., 7:00 AM on weekdays)</li><li>Choose which days this schedule applies to</li><li>NeoCharge will automatically calculate the optimal charging windows</li><li>Tap Save Schedule</li></ol>Step 4: Review Your SchedulesYour schedules will appear on the main Schedules screen with their charging mode badge displayed on each card. You can edit or delete schedules at any time by tapping the schedule card. <img src="https://attachments.gorgias.help/P4k1n6jALLxreOX9/hc/r1WE86rb816J4Mvg/2025103019-98b82537-9187-4d27-85f4-cafbd96fc7e0-b87f191c-a25e-467d-8be6-fad17f0a87ba.png" id="isPasted" class="fr-fic fr-dii"> <hr><h2 id="smart-charging-vs-static-schedules">Smart Charging vs. Static Schedules</h2><table><thead><tr><th>Feature</th><th>Smart Charging</th><th>Static Schedule</th></tr></thead><tbody><tr><td>Requirements</td><td>Connected EV required</td><td>Works with any setup</td></tr><tr><td>Setup</td><td>Choose mode + ready by time</td><td>Set specific start/stop times</td></tr><tr><td>Optimization</td><td>Automatically recalculates based on rates/emissions</td><td>Fixed times regardless of conditions</td></tr><tr><td>Flexibility</td><td>Different modes for different days; adapts to grid conditions</td><td>Same schedule pattern</td></tr><tr><td>Mode Badge</td><td>Shows active optimization mode</td><td>No optimization modes</td></tr><tr><td>Best For</td><td>Maximizing savings or environmental impact</td><td>Predictable, consistent charging times</td></tr></tbody></table>Can I use both? No. You must choose either Smart Charging or Static Schedules for each schedule. However, you can have different schedules with different modes (e.g., weekdays use Lowest Cost, weekends use Lowest Emissions).<blockquote>Note: If you have a Smart Splitter, you can use static scheduling to control when the secondary outlet is active, but Smart Charging optimization is only available for connected EVs.</blockquote><hr><h2 id="frequently-asked-questions">Frequently Asked Questions</h2>Can different schedules have different modes? Yes! Each schedule can have its own charging mode. You might use Lowest Cost for weekdays and Lowest Emissions for weekends, for example.What does the badge on my schedule mean? The badge shows which charging mode is active for that schedule:<ul><li>Lowest Cost = Only charging during cheapest utility rates</li><li>Lowest Emissions = Only charging during cleanest grid times</li><li>Lowest Cost + Emissions = Optimizing for both cost and emissions</li></ul>Does Smart Charging work with my Smart Splitter? Smart Charging requires your EV to be connected to the NeoCharge app. The Smart Splitter itself supports static scheduling for the secondary outlet, but the intelligent optimization features (Lowest Cost, Lowest Emissions, Lowest Cost + Emissions modes) only work when you have a connected vehicle.What if I have a Smart Splitter but no connected EV? You can still use static scheduling to control when your Smart Splitter&apos;s secondary outlet is active. However, Smart Charging modes are not available without a connected vehicle.What if my utility rate plan isn&apos;t in the app? Go to Settings &#x2192; Utility Rate Plan to manually enter your rate structure, or contact support@getneocharge.com for assistance syncing your plan.Will my car always be charged by my ready by time? Yes. NeoCharge ensures your vehicle reaches your target charge level by your ready by time. If more charging time is needed than optimal windows allow, the system will extend charging into less optimal periods to meet your deadline.Can I create different schedules for different days? Yes! You can set up unique Smart Charging schedules for each day of the week with different modes and ready by times (e.g., weekday vs. weekend schedules).Does Lowest Emissions mode cost more money? It can, depending on when the grid is cleanest in your region. In areas with daytime solar production, Lowest Emissions mode may charge during higher-rate periods. The app will show you the estimated impact before you save your schedule.What happens if I plug in at different times? Smart Charging adapts in real-time. If you plug in later than usual, NeoCharge recalculates the optimal windows to still meet your ready by time.Do I need to turn off my car&apos;s built-in schedule? Yes, this is critical. Make sure to disable any charging schedules in your vehicle&apos;s settings. Running both NeoCharge and your car&apos;s schedule simultaneously will cause conflicts.How do I change the mode for an existing schedule? Tap Edit on the schedule card, then change your mode selection. The badge will update to reflect your new selection after you save.<hr><h2 id="troubleshooting-smart-charging">Troubleshooting Smart Charging</h2><table><thead><tr><th>Issue</th><th>Possible Cause</th><th>Solution</th></tr></thead><tbody><tr><td>Smart Charging option not available</td><td>Vehicle not connected to app</td><td>Connect your EV in Settings &#x2192; Vehicle Connection</td></tr><tr><td>Car didn&apos;t charge overnight</td><td>Vehicle schedule still enabled</td><td>Disable charging schedules in your EV&apos;s settings</td></tr><tr><td>Charging at unexpected times</td><td>Utility rate plan not synced</td><td>Verify your rate plan in Settings &#x2192; Utility Rate Plan</td></tr><tr><td>Wrong mode badge showing</td><td>Schedule not saved properly</td><td>Edit the schedule and reselect your mode</td></tr><tr><td>Lowest Emissions unavailable</td><td>WattTime integration not enabled</td><td>Contact support to enable WattTime for your account</td></tr><tr><td>Car not fully charged by ready by time</td><td>Insufficient charging time</td><td>Set an earlier ready by time or check your vehicle&apos;s charge limit</td></tr><tr><td>Schedule not saving</td><td>Poor internet connection</td><td>Check Wi-Fi or mobile data connectivity and try again</td></tr><tr><td>App needs update</td><td>Using outdated version</td><td>Update to latest version of NeoCharge app</td></tr></tbody></table><hr><h2 id="still-have-questions">Still Have Questions?</h2>Contact Us: support@getneocharge.com

How Does Smart Charging Work?

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NeoCharge

Control your charging experience with our mobile app's scheduling, monitoring, and cost-tracking features.

NeoCharge App

Setting Up Your Smart Splitter (Installation Guide)

Smart Splitter Quick Start Guide

Smart Splitter Safety Guidelines and Cautionary Advice

Smart Splitter Mounting Bracket Guide

Understanding Smart Splitter Indicator Lights

Downloading and Setting Up the NeoCharge App

Getting Started - Smart Splitter

How Does the Smart Splitter Work?

Use Cases: What Appliances Does it Work With?

Primary VS Secondary Outlets Explained

Using Adapters

Safety Features and Certifications

Specifications and Technical Details

Dual EV - Sequential vs Simultaneous Charging

Smart Splitter Basics

General Smart Splitter Troubleshooting Steps

Smart Splitter - Factory Reset Instructions

Smart Splitter Not Switching Correctly - Troubleshooting Guide

Smart Splitter - LED Status Guide

Circuit Breaker Tripping Troubleshooting Guide

How and why should I reboot my Smart Splitter?

Secondary Side of Smart Splitter Shuts Off?

GFCI Breaker Troubleshooting

Space Constraints: Smart Splitter Installation Guide

Overheating Smart Splitter / Wall Receptacle - Safety Checklist

Smart Splitter High Temperature Alert

Calibrate Smart Splitter

No Power to One or Both Sides of Smart Splitter

LED Indicator Not On

Smart Splitter - Troubleshooting

How do I report a bug in the app?

My Vehicle Make/Model is not supported in the app - what should I do?

App Issues with Specific EV Brands (Hyundai, Kia, GMC, Ford)

Smart Schedule not working

Why are costs not tracking for my Smart Splitter devices?

Why is nothing showing in my account?

Smart Splitter Setup & Connection Guide

Legacy Smart Splitter Support Guide (Pre-2023 Models)

NeoCharge App - Troubleshooting

Tesla Mobile Connector - Charging Rate Reduced / Overheating Warning

EV Charger - Ground Fault or Error Code

Physical Connection Problems

Other EV Charging Equipment - Troubleshooting

Troubleshooting

Adapters

Industrial vs Residential Grade Outlets

Extension Cords

EV Chargers (EVSE)

EV Charging Accessories

Returns & Exchanges Overview

Returning Smart Splitters

Returning Accessories

Product Warranty Coverage

Legacy Policy for Orders Before October 9, 2025

Order Tracking and Shipping

Warranty, Orders, and Returns

Charging Speeds - The Different "Levels" of Charging

How much does it cost to have an electrician install a dedicated 240V outlet in my home?