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<div data-block="true" data-editor="2t8pd" data-offset-key="88k7a-0-0" id="isPasted"><div data-offset-key="88k7a-0-0"><span data-offset-key="88k7a-0-0"><span data-text="true">What we officially recommend to our users is that you have an electrician come out and run a non-flexible conduit through the wall that terminates near your Smart Splitter and charger for easy plug-in on both ends. This solution will satisfy all NEC guidelines for passing wiring through the wall and also allow for the Smart Splitter to be utilized as an end-user installable product.</span></span></div></div><div data-block="true" data-editor="2t8pd" data-offset-key="ap1eu-0-0"><div data-offset-key="ap1eu-0-0"><span data-offset-key="ap1eu-0-0"><br data-text="true"></span></div></div><figure contenteditable="false" data-block="true" data-editor="2t8pd" data-offset-key="8k573-0-0"><img data-fr-image-pasted="true" src="https://neocharge.gorgias.com/api/attachment/download/P4k1n6jALLxreOX9/Graphic_3_1-90c5cd36-b9b6-4f13-97b7-0216c5b0cdaa.png" class="fr-fic fr-dii"></figure><div data-block="true" data-editor="2t8pd" data-offset-key="c63p2-0-0"><div data-offset-key="c63p2-0-0"><br></div><p><br></p></div>

Information about running conduit to extend charging access to different locations in your home.

Dryer or EV in another room (Conduit)

Resources - Home EV Charging

Setting Up Your Smart Splitter (Installation Guide)

Smart Splitter Quick Start Guide

Smart Splitter Safety Guidelines and Cautionary Advice

Smart Splitter Mounting Bracket Guide

Understanding Smart Splitter Indicator Lights

Downloading and Setting Up the NeoCharge App

Getting Started - Smart Splitter

How Does the Smart Splitter Work?

Use Cases: What Appliances Does it Work With?

Primary vs Secondary Outlets Explained

Using Adapters

Safety Features and Certifications

Specifications and Technical Details

Dual EV - Sequential vs Simultaneous Charging

Smart Splitter Basics

App Features Overview

Setting Up Locations and Utility Rates

Creating Charging Schedules

NeoCharge Power+: Direct Utility Integration

Vehicle Integration Guide

Energy Usage and Cost Tracking

NeoCharge App

Smart Splitter - Circuit Breaker Tripping

Smart Splitter - Factory Reset Instructions

Smart Splitter - Switching Problems

Smart Splitter - LED Status Guide

Hardware Failure

How and why should I reboot my Smart Splitter?

General Troubleshooting Steps

How do I report a bug in the app?

My Vehicle Make/Model is not supported in the app - what should I do?

Secondary Side of Smart Splitter Shuts Off?

Smart Splitter Setup & Connection Guide

How do I remove a vehicle from the app?

Issues with Specific EV Brands (Hyundai, Kia, GMC, Ford)

Smart Schedule not working

Why are costs not tracking for my Smart Splitter devices?

Why is nothing showing in my account?

Troubleshooting

Adapters

Industrial vs Residential Grade Outlets

Extension Cords

EV Chargers (EVSE)

EV Charging Accessories

Warranty and Returns Policy

Order Tracking and Shipping

Warranty, Orders, and Returns

Charging Speeds - The Different "Levels" of Charging

How much does it cost to have an electrician install a dedicated 240V outlet in my home?

Level 2 Charging Limitations for Ford, Lucid, Nissan, Jeep, VW, and Chevrolet on a 30A outlet

Installation - When to contact an electrician

Charge Port Connectors - CCS vs NACS

Home Charging Safety

How can I save more on my home EV charging?

Dryer or EV in another room (Conduit)Updated 2 months ago