How do I connect a new vehicle?Updated 16 days ago

Step 1: Add a Vehicle

Add a new Vehicle by app.

Step 2: Enode Introduction

NeoCharge partners with Enode to integrate with various vehicle brands. 

Step 3: Vehicle selection

Select the make of the vehicle you'd like to connect to the app.

Step 4: Review data access

Review the data and controls that will be accessed and shared between the vehicle and NeoCharge Connect.

Step 4: Sign-in and two-factor authentication

Step 4.1: Sign in to a brand account

To connect your vehicle, you need to sign in to the account for the vehicle you are adding to NeoCharge Connect. 

In some cases, if a brand has split its service or app infrastructure into multiple regions, a region selector will be visible with the region of your user pre-selected. NeoCharge Connect users must make sure the region is changed to North America when applicable.

Step 4.2: Two-factor authentication

Following the initial sign-in step, you may be presented with a verification step before you can be successfully signed in. This additional two-factor authentication step will be shown if it’s required by the brand. 

Step 5: Devices Found and Verification

Step 5.1: Devices Found

After the sign-in and verification steps are completed, you will be presented with the vehicle(s) found within your account.

If you do not see the vehicle you expected to see, you can open a modal help view (e.g. I don’t see my vehicle) for further assistance. After tapping Connect, you will be presented with a success view.

Step 5.2: Bluetooth verification

Some vehicle brands (such as Tesla) require an extra Bluetooth verification step in addition to the required sign-in step and occasionally required two-factor authentication step. This step requires you to do a combination of specific tasks in or in the proximity of your vehicle, and includes connecting to the vehicle via Bluetooth.

In these cases, you will be presented with another state of the devices found view. Link UI will guide you through each step in detail: from what they need to prepare, to connecting to the vehicle via Bluetooth, and any additional steps performed via the vehicle infotainment system or first-party app. They enter this flow by tapping Set up on each device in need of this extra verification step.

If your user proceeds by tapping Connect before they have performed the necessary Bluetooth verification steps for each device, they will get a heads-up message that explains the implications of continuing without the sufficient verifications in place.

Step 6: Success