My utility provider/rate is not found?Updated 14 days ago

If your utility provider or your rate is not automatically found for your location, you may need to enter a custom rate plan.

Time of Use rate plans can be customized on the app for:

• Seasonal differences (if you have a different summer vs winter plan)
• Daily differences (weekday vs weekend rates)
• Hourly peak pricing (on-peak, mid-peak, and off-peak times)

The rate plan can be customized down to 4 decimal places ($X.XXXX / kWh) to support those who have very specific rate costs.

The Smart Charging algorithm will use these manual rates for charging times and to calculate the exact cost of each session. 

If you have any questions regarding custom rates, please reach out to our support team and we will be happy to help.