Downloading and Setting Up the NeoCharge AppUpdated 2 months ago
Getting Started:
- Download the App
- Download Here
- Scan the QR code in your manual, or
- Visit the App Store (iOS) or Google Play Store (Android) and search for "NeoCharge"
- Create an Account
- Open the NeoCharge app
- Click "Create an Account"
- Follow the on-screen prompts to set up your account
- Connect Your Smart Splitter to Wi-Fi
- Ensure your Smart Splitter is plugged in and powered
- Follow in-app instructions to connect to Wi-Fi
- Look for blinking BLUE LED light indicating pairing mode
- If Smart Splitter isn't in pairing mode, perform a factory reset:
- Turn breaker OFF/ON five times
- Wait 4 seconds between each cycle
- LED will flash RED then WHITE when reset is successful
- BLUE blinking light indicates pairing mode is active
- Configure Circuit Breaker Settings (Required)
- Select your circuit breaker rating
- App will automatically set correct switching limits
- Important for safe operation of your Smart Splitter
- Set Up Your Location & Utility
- Add your home location
- Select your utility provider
- Choose your rate plan (Time-of-Use, etc.)
- This enables accurate cost tracking and scheduling when charging at that location
- Configure Charging Preferences
- Set your preferred charging schedule
- Enable automatic charging optimization
- Configure utility rate preferences for cost savings
- Set charging completion times
Additional Features:
- Real-time energy monitoring
- Cost tracking
- Charging session history
- Multiple vehicle support
- Automated scheduling
- Grid event participation (where available)
Troubleshooting Tips:
- Ensure your phone's Bluetooth and Location services are enabled
- Stay within 15 feet of the Smart Splitter during setup
- If the connection fails, try the factory reset procedure
- Use the Feedback button in the app settings to report any issues
This app is free to use and requires no subscription. Regular updates bring new features and improvements to enhance your charging experience.