Installing your Smart Splitter is a straightforward process that typically takes 5-10 minutes with step-by-step guidance for secure installation.

Video Guide:<iframe width="100%" src="https://www.youtube.com/embed/uvVJxRreawg??si=XNeTmltEmTgVH9FZ&amp;wmode=opaque&amp;rel=0" frameborder="0" allowfullscreen class="fr-draggable"></iframe> <a href="https://cdn.shopify.com/s/files/1/0506/8642/7331/files/User_Manual.pdf?v=1720750225">Smart Splitter Installation Guide - PDF Version</a>Overview:Installing your Smart Splitter is a straightforward process that typically takes 5-10 minutes. This guide will walk you through each step to ensure proper and safe installation.Required Tools:<ul><li>Phillips head screwdriver</li><li>Time required: 5-10 minutes</li></ul>Installation Steps:<ol><li style="font-weight: bold;">Turn Off Power</li></ol><ul><li>IMPORTANT: Locate the circuit breaker controlling your 240V outlet</li><li>Turn off the breaker before beginning installation</li><li>Unplug any appliance or EV charger currently using the outlet</li></ul><ol start="2"><li style="font-weight: bold;">Install Mounting Bracket</li></ol><ul><li>Locate the included mounting bracket and bracket screws (2x)</li><li>Remove the existing faceplate screws</li><li>Align the mounting bracket with the outlet faceplate</li><li>IMPORTANT: Ensure the bracket slots align with the gold mounting points on your Smart Splitter</li><li>Secure the bracket using the provided bracket screws</li></ul><ol start="3"><li style="font-weight: bold;">Plug in Smart Splitter</li></ol><ul><li>Insert the Smart Splitter into your outlet</li><li>Secure it to the mounting bracket using either:<ul><li>Thumb screws (2x) for easy removal</li><li>Panhead screws (2x) for a lower profile installation</li></ul></li><li>Note: Choose panhead screws if thumb screws interfere with cable orientation</li></ul><ol start="4"><li style="font-weight: bold;">Connect Primary Device</li></ol><ul><li>The Primary outlet (marked &quot;PRI&quot;) always has priority</li><li>Plug your primary device (typically your appliance or priority EV) into this side</li><li>Look for &quot;PRI&quot; marking next to the LED indicator</li></ul><ol start="5"><li style="font-weight: bold;">Connect Secondary Device</li></ol><ul><li>Plug your secondary device into the outlet marked &quot;SEC&quot;</li><li>This outlet automatically pauses when the primary device draws power</li><li>Look for &quot;SEC&quot; marking next to the LED indicator</li></ul><ol start="6"><li style="font-weight: bold;">Restore Power</li></ol><ul><li>Turn the circuit breaker back on</li><li>Verify power by checking the LED indicators:<ul><li>WHITE indicates the unit is powered and idle</li><li>GREEN indicates power is being drawn</li><li>All other LED colors indicate different states (see <a href="https://help.getneocharge.com/en-US/understanding-smart-splitter-indicator-lights-1108786">LED Indicator Guide</a>)</li></ul></li></ul><ol start="7"><li style="font-weight: bold;">Connect to WiFi and Configure Settings in App</li></ol><ul><li>Download the NeoCharge App</li><li>Follow in-app instructions to connect your Smart Splitter</li><li>Verify your circuit breaker amperage</li><li>Configure your charging schedules and preferences</li></ul>Important Notes:<ul><li>For 30A circuits: Ensure your EV charging is set to 24A or less</li><li>For 50A circuits: Ensure total charging load doesn&apos;t exceed 40A</li><li>Always follow proper electrical safety procedures</li></ul>

Setting Up Your Smart Splitter (Installation Guide)

A comprehensive overview of what's included with your Smart Splitter, how it works, and essential installation steps with circuit breaker guidelines.

Quick Start Guide - PDF Version<div class="fr-deletable gorgias-file-attachment__wrapper" contenteditable="false"><div>attach_file <a class="gorgias-file-attachment__anchor-name" href="https://attachments.gorgias.help/P4k1n6jALLxreOX9/hc/r1WE86rb816J4Mvg/2025020600-5b39daa3-5416-4f47-9c08-7243b63336c7-quick%20start%20guide%20(3).pdf" rel="noopener noreferrer" target="_blank">Quick Start Guide (3).pdf</a> 2.2MB</div>close</div><hr> What&apos;s Included:<ul><li>Smart Splitter (1x)</li><li>Mounting Bracket (1x)</li><li>Bracket Screws (2x)</li><li>Thumb Screws (2x)</li><li>Panhead Screws (2x)</li></ul>Important Pre-Installation Notes:<ul><li>Always ensure the circuit breaker is OFF before installation</li><li>Maximum amperage of each EV/device must be less than or equal to 80% of the breaker rating (Example: 40A on 50A circuit)</li></ul>How It Works:<ol><li>The Primary outlet is always active</li><li>The Smart Splitter monitors total power draw</li><li>Automatic shut-off of Secondary outlet when Switching Limit* (calculated by adding PRI + SEC side loads) is exceeded</li><li>Resumes power to Secondary when Primary stops drawing power</li></ol>Circuit Breaker Guide:<table style="width: 100%;"><tbody><tr><td style="width: 33.3333%; background-color: rgb(209, 213, 216);">Circuit Breaker</td><td style="width: 33.3333%; background-color: rgb(209, 213, 216);">Switching Limit*</td><td style="width: 33.3333%; background-color: rgb(209, 213, 216);">Max Load (each outlet)</td></tr><tr><td style="width: 33.3333%;">50 Amps</td><td style="width: 33.3333%;">44 Amps</td><td style="width: 33.3333%;">40A on Pri / 32A Recommended for Sec (max 40A)</td></tr><tr><td style="width: 33.3333%;">40 Amps</td><td style="width: 33.3333%;">34A</td><td style="width: 33.3333%;">32A</td></tr><tr><td style="width: 33.3333%;">30 Amps</td><td style="width: 33.3333%;">10A</td><td style="width: 33.3333%;">24A</td></tr><tr><td style="width: 33.3333%;">20 Amps</td><td style="width: 33.3333%;">10A</td><td style="width: 33.3333%;">26A</td></tr></tbody></table> Installation Steps:<ol><li style="font-weight: bold;">Turn Breaker OFF</li></ol>- Locate and turn off the circuit breaker controlling your 240V outlet<ol start="2"><li style="font-weight: bold;">Install Mounting Bracket (Optional)</li></ol>- Remove existing faceplate screws- Align mounting bracket with outlet- Secure using provided bracket screws- Ensure bracket slots align with gold mounting points on Smart Splitter<ol start="3"><li style="font-weight: bold;">Plug In Smart Splitter</li></ol>- Insert Smart Splitter into outlet<ol start="4"><li style="font-weight: bold;">Secure Smart Splitter (Optional)</li></ol>- Use either thumb screws or panhead screws to secure to mounting bracket<ol start="5"><li style="font-weight: bold;">Plug In Devices
For Appliance x EV setup:</li></ol>- Plug appliance into primary (&quot;PRI&quot;) outlet- Plug EV charger into secondary (&quot;SEC&quot;) outletFor Dual EV setup:- Plug priority EV charger into primary (&quot;PRI&quot;) outlet- Plug secondary EV charger into secondary (&quot;SEC&quot;) outlet<ol start="6"><li style="font-weight: bold; line-height: 2;">Turn Breaker ON</li><li style="font-weight: bold; line-height: 2;">Configure Devices In App</li></ol>- Download and open the&#xA0;<a href="https://neocharge.app.link/YAjQxTNfuPb">NeoCharge app</a>- Create an account- Follow in-app instructions to connect Smart Splitter to Wi-Fi- Confirm your circuit breaker to set correct switching limits (required)- Configure your devices to complete setup8. Integrate Your Charging And Utility- Set your home locations to enable automatic charging schedules- Verify your utility and rate plan (Time-of-Use, etc.)- Set your preferred charging hours- Enable automatic scheduling for optimal energy bill savings

Smart Splitter Quick Start Guide

Important safety information and usage guidelines to ensure proper operation and protection of your Smart Splitter, appliances, and electrical system.

Cautionary Advice<ul><li style="font-size: 15px;">Do not set your EV charging amperage greater than 40 Amps on a 50A breaker or greater than 24 Amps on a 30A breaker.</li></ul> <ul><li style="font-size: 15px;">Only use your Smart Splitter within the specified operating parameters.</li></ul> <ul><li style="font-size: 15px;">Do not use (or discontinue using) the NeoCharge if it is defective, appears cracked, frayed, broken or otherwise damaged, or fails to operate.</li></ul> <ul><li style="font-size: 15px;">Do not use the NeoCharge in any outlet for which it is not designed.</li></ul> <ul><li style="font-size: 15px;">Do not attempt to open, disassemble, repair, tamper with, or modify your Smart Splitter. The device is not able to be serviced by the user. Please contact NeoCharge Support for any repairs.</li></ul> <ul><li style="font-size: 15px;">Do not disconnect your Smart Splitter when it is supplying power to either output.</li></ul> <ul><li style="font-size: 15px;">Do not plug the NeoCharge into a damaged, loose or worn power outlet. Ensure that the prongs on your device fit snugly into your wall outlet, and secure with the provided mounting bracket if possible.</li></ul> <ul><li style="font-size: 15px;">Do not expose your unit to flammable or harsh chemicals or vapors. Do not use or store your device in a recessed area or below floor level. When using your Smart Splitter indoors, ensure that the device is positioned at least 18 inches (46 cm) above the floor.</li></ul> <ul><li style="font-size: 15px;">Avoid and prevent your Smart Splitter from foreign objects as well as moisture and water at all times. If any sort of corrosion or damage is suspected discontinue use immediately. If rain falls during charging, do not allow rain water to run along the length of the charge cable plugged into your device.</li></ul> <ul><li style="font-size: 15px;">Do not plug your Smart Splitter into an electrical outlet that is submerged in water or covered in snow. In the event of this situation, turn off your breaker and then unplug your device.</li></ul> <ul><li style="font-size: 15px;">Do not touch the Smart Splitter&apos;s end terminals with sharp metallic objects such as wire, tools or needles. Do not insert any foreign objects into any part of your device. Avoid the use of cleaning solvents with your device.</li></ul> <ul><li style="font-size: 15px;">Do not use private power generation as a source for charging.</li></ul> <ul><li style="font-size: 15px;">Do not operate your Smart Splitter in temperatures outside of its operating range of -22&#xBA; F to 122&#xBA; F (-30&#xBA; C to 50&#xBA; C).</li></ul> <ul><li style="font-size: 15px;">Store your device in a clean and dry place inside the temperatures of -40&#xBA; F to 185&#xBA; F (-40&#xBA; C to 85&#xBA; C).</li></ul>Contact Support:
If you experience any safety concerns or unusual operation, contact NeoCharge support:<ul><li style="font-size: 14px;">Email: <a href="mailto:support@getneocharge.com">support@getneocharge.com</a></li><li style="font-weight: bold; font-size: 14px;">Text: 805-622-2783</li></ul>

Smart Splitter Safety Guidelines and Cautionary Advice

Everything you need to know about installing and using the included mounting bracket to securely attach your Smart Splitter to various outlet types.

Smart Splitter Mounting Bracket Guide

Learn what each LED color and pattern means to understand your Smart Splitter's status, power state, and connection information.

Your Smart Splitter uses LED indicators to communicate its status. Here&apos;s what each color and pattern means:<img src="https://attachments.gorgias.help/P4k1n6jALLxreOX9/hc/r1WE86rb816J4Mvg/2025020600-4a9dd289-776e-4e6d-a130-37ab071799fb-group%201597880576%20(1).png" style="width: 300px;" class="fr-fic fr-dib">Power Status:<ul><li>WHITE: Idle</li><li>GREEN: Receiving power</li><li>YELLOW: Secondary paused by Primary Session</li><li>YELLOW (blinking): Secondary paused by App</li></ul>Connection Status:<ul><li>BLUE (double blink): WiFi Setup - Pairing Mode</li><li>BLUE (solid for 3 seconds): Indicates successful WiFi connection on startup</li><li>PURPLE (blinking): Firmware update in progress</li></ul>Error Status:<ul><li>ORANGE (solid): Secondary Error - Overcurrent. Verify charging rate is less than Max Load (see Table A below)</li><li>ORANGE (blinking): Secondary Error - Persistent Overcurrent. Reboot Smart Splitter (turn the breaker OFF/ON one time) and adjust charge rate</li><li>RED (solid for 3 seconds): Indicates Successful Factory Reset</li><li id="isPasted">RED (Single blink): Internal Fault. Please reach out to NeoCharge Support</li><li>RED (Double blink): Temperature lockout. The Smart Splitter shuts off the secondary outlet as a safety measure from high temperatures detected. Please reach out to NeoCharge Support</li></ul>Table A<table style="width: 100%;"><tbody><tr><td style="width: 33.3333%; background-color: rgb(209, 213, 216);">Circuit Breaker</td><td style="width: 33.3333%; background-color: rgb(209, 213, 216);">Switching Limit*</td><td style="width: 33.3333%; background-color: rgb(209, 213, 216);">Max Load (each outlet)</td></tr><tr><td style="width: 33.3333%;">50 Amps</td><td style="width: 33.3333%;">44 Amps</td><td style="width: 33.3333%;">40A on Pri / 32A Recommended for Sec (max 40A)</td></tr><tr><td style="width: 33.3333%;">40 Amps</td><td style="width: 33.3333%;">34A</td><td style="width: 33.3333%;">32A</td></tr><tr><td style="width: 33.3333%;">30 Amps</td><td style="width: 33.3333%;">10A</td><td style="width: 33.3333%;">24A</td></tr><tr><td style="width: 33.3333%;">20 Amps</td><td style="width: 33.3333%;">10A</td><td style="width: 33.3333%;">26A</td></tr></tbody></table>

Understanding Smart Splitter Indicator Lights

Complete guide to downloading, installing, and configuring the NeoCharge app for optimal charging management and monitoring.

Getting Started:<ol><li style="font-size: 16px; font-weight: bold;">Download the App</li></ol><ul><li style="font-size: 16px;"><a href="https://neocharge.app.link/RtXJ4WNMKQb">Download Here</a></li><li style="font-size: 16px;">Scan the QR code in your manual, or</li><li style="font-size: 16px;">Visit the App Store (iOS) or Google Play Store (Android) and search for &quot;NeoCharge&quot;</li></ul><ol start="2"><li style="font-size: 16px; font-weight: bold;">Create an Account</li></ol><ul><li style="font-size: 16px;">Open the NeoCharge app</li><li style="font-size: 16px;">Click &quot;Create an Account&quot;</li><li style="font-size: 16px;">Follow the on-screen prompts to set up your account</li></ul><ol start="3"><li style="font-size: 16px; font-weight: bold;">Connect Your Smart Splitter to Wi-Fi</li></ol><ul><li style="font-size: 16px;">Ensure your Smart Splitter is plugged in and powered</li><li style="font-size: 16px;">Follow in-app instructions to connect to Wi-Fi</li><li style="font-size: 16px;">Look for blinking BLUE LED light indicating pairing mode</li><li style="font-size: 16px;">If Smart Splitter isn&apos;t in pairing mode, perform a factory reset:<ul style="font-size: initial;"><li style="font-size: 16px;">Turn breaker OFF/ON five times</li><li style="font-size: 16px;">Wait 4 seconds between each cycle</li><li style="font-size: 16px;">LED will flash RED then WHITE when reset is successful</li><li style="font-size: 16px;">BLUE blinking light indicates pairing mode is active</li></ul></li></ul><ol start="4"><li style="font-size: 16px; font-weight: bold;">Configure Circuit Breaker Settings (Required)</li></ol><ul><li style="font-size: 16px;">Select your circuit breaker rating</li><li style="font-size: 16px;">App will automatically set correct switching limits</li><li style="font-size: 16px;">Important for safe operation of your Smart Splitter</li></ul><ol start="5"><li style="font-size: 16px; font-weight: bold;">Set Up Your Location &amp; Utility</li></ol><ul><li style="font-size: 16px;">Add your home location</li><li style="font-size: 16px;">Select your utility provider</li><li style="font-size: 16px;">Choose your rate plan (Time-of-Use, etc.)</li><li style="font-size: 16px;">This enables accurate cost tracking and scheduling when charging at that location</li></ul><ol start="6"><li style="font-size: 16px; font-weight: bold;">Configure Charging Preferences</li></ol><ul><li style="font-size: 16px;">Set your preferred charging schedule</li><li style="font-size: 16px;">Enable automatic charging optimization</li><li style="font-size: 16px;">Configure utility rate preferences for cost savings</li><li style="font-size: 16px;">Set charging completion times</li></ul>Additional Features:<ul><li style="font-size: 16px;">Real-time energy monitoring</li><li style="font-size: 16px;">Cost tracking</li><li style="font-size: 16px;">Charging session history</li><li style="font-size: 16px;">Multiple vehicle support</li><li style="font-size: 16px;">Automated scheduling</li><li style="font-size: 16px;">Grid event participation (where available)</li></ul>Troubleshooting Tips:<ul><li style="font-size: 16px;">Ensure your phone&apos;s Bluetooth and Location services are enabled</li><li style="font-size: 16px;">Stay within 15 feet of the Smart Splitter during setup</li><li style="font-size: 16px;">If the connection fails, try the factory reset procedure</li><li style="font-size: 16px;">Use the Feedback button in the app settings to report any issues</li></ul>This app is free to use and requires no subscription. Regular updates bring new features and improvements to enhance your charging experience.

Downloading and Setting Up the NeoCharge App

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Get started with step-by-step guidance for setting up your Smart Splitter and app for the first time.

Getting Started - Smart Splitter

How Does the Smart Splitter Work?

Use Cases: What Appliances Does it Work With?

Primary vs Secondary Outlets Explained

Using Adapters

Safety Features and Certifications

Specifications and Technical Details

Dual EV - Sequential vs Simultaneous Charging

Smart Splitter Basics

App Features Overview

Setting Up Locations and Utility Rates

Creating Charging Schedules

NeoCharge Power+: Direct Utility Integration

Vehicle Integration Guide

Energy Usage and Cost Tracking

NeoCharge App

General Smart Splitter Troubleshooting Steps

Smart Splitter - Factory Reset Instructions

Smart Splitter Not Switching Correctly - Troubleshooting Guide

Smart Splitter - LED Status Guide

Circuit Breaker Tripping Troubleshooting Guide

How and why should I reboot my Smart Splitter?

Secondary Side of Smart Splitter Shuts Off?

GFCI Breaker Troubleshooting

Space Constraints: Smart Splitter Installation Guide

Overheating Smart Splitter / Wall Receptacle - Safety Checklist

Smart Splitter High Temperature Alert

Calibrate Smart Splitter

No Power to One or Both Sides of Smart Splitter

LED Indicator Not On

Smart Splitter - Troubleshooting

How do I report a bug in the app?

My Vehicle Make/Model is not supported in the app - what should I do?

App Issues with Specific EV Brands (Hyundai, Kia, GMC, Ford)

Smart Schedule not working

Why are costs not tracking for my Smart Splitter devices?

Why is nothing showing in my account?

Smart Splitter Setup & Connection Guide

Legacy Smart Splitter Support Guide (Pre-2023 Models)

NeoCharge App - Troubleshooting

Tesla Mobile Connector - Charging Rate Reduced / Overheating Warning

EV Charger - Ground Fault or Error Code

Physical Connection Problems

Other EV Charging Equipment - Troubleshooting

Troubleshooting

Adapters

Industrial vs Residential Grade Outlets

Extension Cords

EV Chargers (EVSE)

EV Charging Accessories

Warranty and Returns Policy

Order Tracking and Shipping

Warranty, Orders, and Returns

Charging Speeds - The Different "Levels" of Charging

How much does it cost to have an electrician install a dedicated 240V outlet in my home?