NeoCharge logo
NeoCharge logo

All articles

Hardware FailureUpdated 7 months ago

If your Smart Splitter appears to have a hardware failure, please reach out to our Customer Support team and we will help get you situated. Indications of a hardware failure include the following:

  • LED lights on either side of the unit are not turning on
  • Overheating
  • The circuit works when plugged directly into the wall outlet, but does not work when the Smart Splitter is plugged in.

Most other cases can be resolved by performing a factory reset. Please run through the reset instructions to see if that fixes your issue. If not, our Customer Support team is happy to help!

Was this article helpful?