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<p id="isPasted" style="box-sizing: border-box; border-style: solid; border-width: 0px; border-color: rgb(var(--text-color) / .12); margin: 0px; margin-block-start: 0px !important; color: rgb(31, 31, 31); font-family: Montserrat, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgba(31, 31, 31, 0.05); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">If your Smart Splitter appears to have a hardware failure, please reach out to our <a href="https://neocharge.gorgias.help/en-US/contact" style="box-sizing: border-box; border-style: solid; border-width: 0px; border-color: rgb(var(--text-color) / .12); color: inherit; text-decoration: inherit; background: linear-gradient(to right, currentcolor, currentcolor) 0px min(100%, 1.35em) / 100% 1px no-repeat; transition: background-size 0.3s ease-in-out 0s, color 0.3s ease-in-out 0s; margin-block-start: 0px !important;">Customer Support</a> team and we will help get you situated. Indications of a hardware failure include the following:</p><ul style="box-sizing: border-box; border-style: solid; border-width: 0px; border-color: rgb(var(--text-color) / .12); margin: 0px; padding: 0px; list-style: inside; margin-block-start: var(--spacing-4); row-gap: 0.6em; display: grid; color: rgb(31, 31, 31); font-family: Montserrat, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgba(31, 31, 31, 0.05); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><li style="box-sizing: border-box; border-style: solid; border-width: 0px; border-color: rgb(var(--text-color) / .12);">LED lights on either side of the unit are not turning on</li><li style="box-sizing: border-box; border-style: solid; border-width: 0px; border-color: rgb(var(--text-color) / .12);">Overheating</li><li style="box-sizing: border-box; border-style: solid; border-width: 0px; border-color: rgb(var(--text-color) / .12);">The circuit works when plugged directly into the wall outlet, but does not work when the Smart Splitter is plugged in.</li></ul><p style="box-sizing: border-box; border-style: solid; border-width: 0px; border-color: rgb(var(--text-color) / .12); margin: 0px; margin-block-start: var(--spacing-6); margin-block-end: 0px !important; color: rgb(31, 31, 31); font-family: Montserrat, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgba(31, 31, 31, 0.05); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Most other cases can be resolved by performing a factory reset. Please run through the reset instructions to see if that fixes your issue. If not, our <a href="https://neocharge.gorgias.help/en-US/contact" style="box-sizing: border-box; border-style: solid; border-width: 0px; border-color: rgb(var(--text-color) / .12); color: inherit; text-decoration: inherit; background: linear-gradient(to right, currentcolor, currentcolor) 0px min(100%, 1.35em) / 100% 1px no-repeat; transition: background-size 0.3s ease-in-out 0s, color 0.3s ease-in-out 0s; margin-block-end: 0px !important;" target="_blank" title="https://neocharge.gorgias.help/en-US/contact">Customer Support</a> team is happy to help!</p>

If your Smart Splitter appears to have a hardware failure, please reach out to our Customer Support team and we will help get you situated. Indications of a hardware failure include the following:. Most other cases can be resolved by performing a fac

Hardware Failure

Smart Splitter

Smart Splitter Troubleshooting

Smart Splitter Installation

How does the Smart Splitter work?

What Smart Splitter do I get?

Specifications

Adapters - Master Guide

Smart Splitter Safety Features

Use Cases / What appliances does it work with?

Mounting Brackets

Why might the breaker trip on the Smart Splitter?

Factory Reset

Switching Issues

Smart Splitter Indicator Lights

Connecting to Wi-Fi

General Troubleshooting Steps

How do I report a bug in the app?

My Vehicle Make/Model is not supported in the app - what should I do?

Secondary Side of Smart Splitter Shuts Off?

I'm having trouble connecting my Smart Splitter to the app?

The energy usage from my Vehicle and EV charger do not match up in the statistics?

How do I remove a vehicle from the app?

Issues with Specific EV Brands (Hyundai, Kia, GMC, Ford)

Smart Schedule not working

App Troubleshooting

How does the NeoCharge App save me money?

App Best Practices

Why is a location needed for Smart Schedules?

My utility provider is not found?

What vehicles are supported?

How do I connect a new vehicle?

How do I connect my home meter?

How does the Smart Splitter prioritize different devices?

Frequently Asked Questions

NeoCharge App

Charging Speeds - What's the difference between the different "Levels" of charging?

How much does it cost to have an electrician install a dedicated 240V outlet in my home?

Level 2 Charging Limitations for Audi, Ford, Lucid, Nissan, Jeep, VW, and Chevrolet on a 30A outlet

Hardware FailureUpdated a year ago