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Troubleshooting

Find quick solutions and step-by-step guides to resolve common questions about your Smart Splitter and app.

Smart Splitter - Factory Reset Instructions

A simple guide to performing a factory reset by cycling power five times to resolve common issues.

Smart Splitter Not Switching Correctly - Troubleshooting Guide

Troubleshooting steps to resolve issues with the auto-switching functionality between Primary and Secondary outlets.

Smart Splitter - LED Status Guide

Comprehensive guide to understanding what each LED color and pattern indicates about your Smart Splitter's status.

Circuit Breaker Tripping Troubleshooting Guide

Learn why circuit breakers trip when charging amperage exceeds 24A on 30A circuits and how to adjust your settings to prevent this.

How and why should I reboot my Smart Splitter?

Quick guide to rebooting your Smart Splitter to resolve common issues and ensure proper operation.

General Troubleshooting Steps

Step-by-step process for diagnosing and resolving common Smart Splitter and app issues.

How do I report a bug in the app?

Simple instructions for reporting bugs by shaking your phone while using the NeoCharge app.

My Vehicle Make/Model is not supported in the app - what should I do?

Information about current vehicle compatibility and upcoming brand integrations.

Secondary Side of Smart Splitter Shuts Off?

Troubleshooting guide for when your Secondary outlet stops providing power.

App Issues with Specific EV Brands (Hyundai, Kia, GMC, Ford)

Details about known challenges with certain vehicle brands and available workarounds.

Smart Schedule not working

Guide to resolving scheduling issues and ensuring proper vehicle compatibility.

Why are costs not tracking for my Smart Splitter devices?

How to properly set up location and utility rates for accurate cost tracking.

Why is nothing showing in my account?

Quick fixes for blank screens and data population issues in your NeoCharge account.

GFCI Breaker Troubleshooting

What is a GFCI Breaker?. A Ground Fault Circuit Interrupter (GFCI) is a safety device designed to protect people from electrical shock. It monitors the electrical current flowing through a circuit and quickly shuts off power (trips) when it detects a

Space Constraints: Smart Splitter Installation Guide

When Your Smart Splitter Doesn't Fit. The Smart Splitter's compact design (5.25" x 5.25" x 2.8") works in most installations, but space constraints can occasionally pose challenges. When plugged in with cables on both sides, the total width needed ca

Smart Splitter Setup & Connection Guide

Complete walkthrough of connecting your Smart Splitter to your home network using Bluetooth and WiFi.

Legacy Smart Splitter Support Guide (Pre-2023 Models)

Legacy Smart Splitter Support Guide (Pre-2023 Models). Overview. If you purchased your Smart Splitter before 2023, you have one of our legacy models that helped pioneer home EV charging solutions. While these devices continue to provide reliable serv

Overheating Smart Splitter / Wall Receptacle - Safety Checklist

Immediate Safety Actions. STOP - ASSESS - ACT. If you notice overheating, melting, burning smells, or visible damage:. Safety Assessment Checklist. Visual Inspection (From a Safe Distance). Check for these warning signs:. Document Everything. Take ph