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Troubleshooting

Find quick solutions and step-by-step guides to resolve common questions about your Smart Splitter and app.

Smart Splitter - Circuit Breaker Tripping

Learn why circuit breakers trip when charging amperage exceeds 24A on 30A circuits and how to adjust your settings to prevent this.

Smart Splitter - Factory Reset Instructions

A simple guide to performing a factory reset by cycling power five times to resolve common issues.

Smart Splitter - Switching Problems

Troubleshooting steps to resolve issues with the auto-switching functionality between Primary and Secondary outlets.

Smart Splitter - LED Status Guide

Comprehensive guide to understanding what each LED color and pattern indicates about your Smart Splitter's status.

Hardware Failure

What to do when your Smart Splitter shows signs of hardware failure and how to get support.

How and why should I reboot my Smart Splitter?

Quick guide to rebooting your Smart Splitter to resolve common issues and ensure proper operation.

General Troubleshooting Steps

Step-by-step process for diagnosing and resolving common Smart Splitter and app issues.

How do I report a bug in the app?

Simple instructions for reporting bugs by shaking your phone while using the NeoCharge app.

My Vehicle Make/Model is not supported in the app - what should I do?

Information about current vehicle compatibility and upcoming brand integrations.

Secondary Side of Smart Splitter Shuts Off?

Troubleshooting guide for when your Secondary outlet stops providing power.

Smart Splitter Setup & Connection Guide

Complete walkthrough of connecting your Smart Splitter to your home network using Bluetooth and WiFi.

How do I remove a vehicle from the app?

Current process for removing vehicles from your account through customer support.

Issues with Specific EV Brands (Hyundai, Kia, GMC, Ford)

Details about known challenges with certain vehicle brands and available workarounds.

Smart Schedule not working

Guide to resolving scheduling issues and ensuring proper vehicle compatibility.

Why are costs not tracking for my Smart Splitter devices?

How to properly set up location and utility rates for accurate cost tracking.

Why is nothing showing in my account?

Quick fixes for blank screens and data population issues in your NeoCharge account.