Smart Splitter - Circuit Breaker Tripping
Learn why circuit breakers trip when charging amperage exceeds 24A on 30A circuits and how to adjust your settings to prevent this.
Find quick solutions and step-by-step guides to resolve common questions about your Smart Splitter and app.
Learn why circuit breakers trip when charging amperage exceeds 24A on 30A circuits and how to adjust your settings to prevent this.
A simple guide to performing a factory reset by cycling power five times to resolve common issues.
Troubleshooting steps to resolve issues with the auto-switching functionality between Primary and Secondary outlets.
Comprehensive guide to understanding what each LED color and pattern indicates about your Smart Splitter's status.
What to do when your Smart Splitter shows signs of hardware failure and how to get support.
Quick guide to rebooting your Smart Splitter to resolve common issues and ensure proper operation.
Step-by-step process for diagnosing and resolving common Smart Splitter and app issues.
Simple instructions for reporting bugs by shaking your phone while using the NeoCharge app.
Information about current vehicle compatibility and upcoming brand integrations.
Troubleshooting guide for when your Secondary outlet stops providing power.
Complete walkthrough of connecting your Smart Splitter to your home network using Bluetooth and WiFi.
Current process for removing vehicles from your account through customer support.
Details about known challenges with certain vehicle brands and available workarounds.
Guide to resolving scheduling issues and ensuring proper vehicle compatibility.
How to properly set up location and utility rates for accurate cost tracking.
Quick fixes for blank screens and data population issues in your NeoCharge account.