Smart Splitter - Troubleshooting

NeoCharge App - Troubleshooting

Other EV Charging Equipment - Troubleshooting

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NeoCharge

Find quick solutions and step-by-step guides to resolve common questions about your Smart Splitter, app, or other equipment.

Troubleshooting

Setting Up Your Smart Splitter (Installation Guide)

Smart Splitter Quick Start Guide

Smart Splitter Safety Guidelines and Cautionary Advice

Smart Splitter Mounting Bracket Guide

Understanding Smart Splitter Indicator Lights

Downloading and Setting Up the NeoCharge App

Getting Started - Smart Splitter

How Does the Smart Splitter Work?

Use Cases: What Appliances Does it Work With?

Primary VS Secondary Outlets Explained

Using Adapters

Safety Features and Certifications

Specifications and Technical Details

Dual EV - Sequential vs Simultaneous Charging

Smart Splitter Basics

App Features Overview

Setting Up Locations and Utility Rates

Creating Charging Schedules

NeoCharge Power+: Direct Utility Integration

Vehicle Integration Guide

Energy Usage and Cost Tracking

NeoCharge App

General Smart Splitter Troubleshooting Steps

Smart Splitter - Factory Reset Instructions

Smart Splitter Not Switching Correctly - Troubleshooting Guide

Smart Splitter - LED Status Guide

Circuit Breaker Tripping Troubleshooting Guide

How and why should I reboot my Smart Splitter?

Secondary Side of Smart Splitter Shuts Off?

GFCI Breaker Troubleshooting

Space Constraints: Smart Splitter Installation Guide

Overheating Smart Splitter / Wall Receptacle - Safety Checklist

Smart Splitter High Temperature Alert

Calibrate Smart Splitter

No Power to One or Both Sides of Smart Splitter

LED Indicator Not On

How do I report a bug in the app?

My Vehicle Make/Model is not supported in the app - what should I do?

App Issues with Specific EV Brands (Hyundai, Kia, GMC, Ford)

Smart Schedule not working

Why are costs not tracking for my Smart Splitter devices?

Why is nothing showing in my account?

Smart Splitter Setup & Connection Guide

Legacy Smart Splitter Support Guide (Pre-2023 Models)

Tesla Mobile Connector - Charging Rate Reduced / Overheating Warning

EV Charger - Ground Fault or Error Code

Physical Connection Problems

Adapters

Industrial vs Residential Grade Outlets

Extension Cords

EV Chargers (EVSE)

EV Charging Accessories

Returns & Exchanges Overview

Returning Smart Splitter Bundles

Returning Accessories

Product Warranty Coverage

Legacy Policy for Orders Before October 9, 2025

Order Tracking and Shipping

Warranty, Orders, and Returns

Charging Speeds - The Different "Levels" of Charging

How much does it cost to have an electrician install a dedicated 240V outlet in my home?