Having Smart Splitter App Connection Issues?Updated 11 days ago

There are three steps to connect your Smart Splitter to WiFi. Identify the step you are having issues with and proceed to the correct troubleshooting steps:

1.) Connecting to the Smart Splitter via Bluetooth

2.) Connecting the Smart Splitter to your WiFi network

3.) After connecting to WiFi, the Smart Splitter should auto-populate on the app dashboard.

1.) Cannot connect to the Smart Splitter via Bluetooth

If you're having trouble finding your device via Bluetooth after performing a factory reset, it may be due to an incorrect reset procedure. If you have an older Smart Splitter with a serial number that contains P6, P5, P4, P3, or P2, please let us know your full serial number as the unit may have incompatible firmware that is preventing it from being found.

Follow these steps to ensure a proper factory reset:

1. Locate the correct breaker in your panel that connects to the Smart Splitter

2. Flip the breaker OFF and wait 4 seconds. Flip the breaker back ON and wait 4 seconds. This is one power cycle.

3. Power cycle the Smart Splitter four more times, FIVE times total.

4. After completing the Factory Reset, the Smart Splitter will briefly flash RED and then will turn WHITE. Every few seconds it will flash BLUE to indicate that the device is in Bluetooth pairing mode and the reset was complete. Pairing mode will be engaged for five minutes after a factory reset.

5. Stand next to your Smart Splitter to connect to the device's Bluetooth through the app.

6. Continue through the connection process by connecting the Smart Splitter to your WiFi network.

If you're still unable to connect to Bluetooth after following these steps, please contact our support team for further assistance.

2.) Smart Splitter will not connect to home WiFi

If your device cannot find or connect to your Wi-Fi network, follow these steps:

1. Ensure your Wi-Fi network is functioning properly with other devices.

2. Check that you've entered the correct Wi-Fi password during setup.

3. Make sure your device is within range of your Wi-Fi router.

4. Try a reboot of your Smart Splitter by turning your breaker off/on one time and see if this fixes the issue.

If none of these steps resolve the problem, there may be an issue with your device's Wi-Fi module or our backend services. Contact our team for further assistance.

3.) Smart Splitter isn't showing up on the dashboard after connecting to WiFi

If your device isn't appearing in your dashboard after successfully connecting to Wi-Fi, it may be due to an enrollment issue on our end. Here are some steps to troubleshoot:

1. If you have deleted your account previously and trying to connect your smart splitter to a new 2nd account, please reach out to our team directly and let us know this is the case. We will need to reassociate the Smart Splitter with your new account.

2. Check if your Smart Splitter is receiving power by ensuring the LED indicators are on. Go to "Connected Devices" in the settings menu and check to see if the Smart Splitter is listed and shows WiFi connected. If so, close out the app and reopen.

3. Try deleting the Smart Splitter from your account and reconnecting. 

If none of these steps resolve the issue, it's likely an enrollment problem on our backend. In this case, please contact our support team for further assistance.