LED Indicator Not OnUpdated 17 days ago

Understanding LED Indicators

The LED indicators on your Smart Splitter provide at-a-glance status information. If they're not working, here's what to do:

Is This a Serious Problem?

No - A non-functioning LED is primarily a cosmetic issue. Your Smart Splitter can operate normally without the LED indicators.

You can still monitor your Smart Splitter through:

• NeoCharge app - Shows real-time status, power usage, and any alerts
• Power delivery - If devices are charging, the unit is working
• App notifications - Alerts for any actual issues

Step 1: Try a Power Cycle

Often resolves temporary LED issues:

1. Turn off the circuit breaker feeding the Smart Splitter
2. Wait 30 seconds
3. Turn the breaker back on
4. Wait 2 minutes for full system boot
5. Check if LEDs are now working

Step 2: Verify Smart Splitter Functionality

Even without LEDs, confirm your unit is operating:

1. Open the NeoCharge app
   • Check connection status
   • Verify power readings
   • Look for any error messages
2. Test both outlets
   • Plug in devices to PRI and SEC
   • Confirm both can receive power
3. Check power management
   • Verify load sharing is working via app
   • Ensure scheduled charging functions properly

What the LEDs Normally Show

For reference, here's what you're missing visually:

1LED ColorNormal MeaningSolid GreenPower available, normal operationSolid RedPower management active, one outlet limitedFlashing RedOverload or error conditionNo LightNo power or LED failure

Living Without LEDs

Since the LED is cosmetic, you can continue using your Smart Splitter normally:

Use the App Instead:

• Real-time status - More detailed than LEDs anyway
• Power consumption - Exact amperage readings
• Historical data - Track usage over time
• Push notifications - Alerts for any issues

Benefits of app monitoring:

• More detailed information than simple LED colors
• Remote monitoring capability
• Historical trends and patterns
• Precise power measurements

When to Request a Replacement

While not critical, you may want a replacement if:

1. You're under warranty - Free replacement available
2. You prefer visual indicators - Personal preference
3. Multiple issues exist - LED failure plus other problems
4. Professional setting - Where appearance matters

Contacting Support for Replacement

Have this information ready:

1. Serial number of your Smart Splitter
2. Purchase date and order number
3. Confirmation that:
   • Power cycle was attempted
   • Unit otherwise functions normally
   • You're within warranty period
4. Your preference:
   • Immediate replacement needed
   • Can wait for convenient timing
   • Just reporting for warranty record

What to expect:

• Support will verify warranty status
• May offer troubleshooting if not already tried
• Will arrange replacement if under warranty
• You may need to return the old unit

Temporary Workarounds

While waiting for replacement or if keeping current unit:

1. Set app notifications for any status changes
2. Create charging schedules in app for predictability
3. Check app periodically during important charging sessions
4. Place phone/tablet nearby showing app status if visual feedback needed

Note on Warranty

• LED failure is covered under standard warranty
• Cosmetic issues don't affect warranty timer
• Document the issue date for your records
• Replacement process is typically quick

Remember: Your Smart Splitter is fully functional without the LED. The NeoCharge app provides all the same information and more, making the LED a nice-to-have rather than a necessity.