Legacy Policy for Orders Before March 12, 2026Updated a day ago

Which policy applies to my order?

[1] Orders placed before October 9, 2025

These orders follow the legacy Smart Splitter policy:

• Returns: 60-day money-back window
• Warranty: 3-year Smart Splitter warranty
• Scope: Smart Splitters only

[2] Orders placed October 9, 2025 through March 11, 2026 (recent pre‑March 12 orders)

Return eligibility is based on bundle type:

• Minimum Bundle: no returns, except unopened/unused returns at NeoCharge discretion
• Pro Bundle: 60-day returns
• Ultimate Bundle: 60-day returns

Warranty coverage for these orders follows the terms in effect at purchase.

[3] Orders placed on or after March 12, 2026

These orders follow the current policy:

Warranty, Return and Refund Policy

Is my warranty covered?

If your product is NeoCharge-manufactured and you are within your applicable warranty period, your warranty is generally covered with valid proof of purchase.

Warranty claims are generally not covered for:

• misuse, abuse, or alteration
• improper installation
• cosmetic damage / normal wear
• electrical infrastructure issues (e.g., worn outlets / faulty wiring)

For third-party products (such as some EVSE equipment), warranty may be handled by the manufacturer.

Need help confirming policy eligibility?

Email [email protected] with your order number and we’ll confirm:

• which policy applies by order date
• your return eligibility
• whether your warranty is covered