Legacy Smart Splitter Support Guide (Pre-2023 Models)Updated 4 hours ago
Legacy Smart Splitter Support Guide (Pre-2023 Models)
Overview
If you purchased your Smart Splitter before 2023, you have one of our legacy models that helped pioneer home EV charging solutions. While these devices continue to provide reliable service for many users, they have some limitations compared to our current models. This guide will help you understand your options and ensure continued safe operation.
Identifying Legacy Models
Your Smart Splitter is a legacy model if:
- Purchased before January 2023
- Serial number contains P6, P5, P4, P3, or P2
- Has a 2-year warranty (current models have 3-year warranty)
- Cannot connect to the NeoCharge app
- Does not have blinking blue lights during pairing mode
Key Limitations of Legacy Models
1. App Compatibility
- Cannot connect to the NeoCharge app
- No WiFi connectivity or firmware updates
- No energy monitoring or scheduling features
- Manual operation only
2. Hardware Differences
- Earlier relay design
- Previous generation safety components
- Different internal architecture
- Incompatible firmware branch
3. Warranty Status
- Originally covered by 2-year warranty
- Most units now outside warranty period
- Limited repair options available
Continued Safe Operation
Your Legacy Smart Splitter Still Works For:
- ✅ Basic automatic switching between two devices
- ✅ Standard appliance + EV charging setups
- ✅ Dual EV sequential charging
- ✅ All original safety features remain functional
Operating Guidelines:
- Maintain proper amperage limits
- 30A circuits: Maximum 24A per device
- 50A circuits: Maximum 40A per device
- Regular inspection
- Check for signs of overheating
- Ensure secure outlet connection
- Monitor for unusual sounds or smells
- Professional evaluation
- Have an electrician inspect if you notice any issues
- Consider outlet replacement if showing wear
Upgrade to the Latest Technology
We appreciate our early adopters! As a thank you for being part of our journey, we offer an exclusive upgrade program for legacy Smart Splitter owners.
🎯 Click Here to Access Your Upgrade Offer
Upgrade Benefits:
- Special pricing for legacy owners
- 3-year warranty on new device
- Full app connectivity and energy monitoring
- Latest safety enhancements
- Current firmware with automatic updates
- Smart scheduling capabilities
- Real-time energy tracking
Troubleshooting Legacy Models
Common Issues and Solutions:
Switching Problems:
- Perform manual power cycle (breaker off/on once)
- Verify amperage settings haven't changed
- Check physical connections
Overheating Concerns:
- Reduce charging amperage
- Inspect outlet condition
- Consider industrial-grade outlet upgrade
LED Indicators (Legacy Meanings):
- May differ from current models
- Solid lights typically indicate normal operation
- Flashing or off may indicate issues
Safety Considerations
When to Replace Immediately:
- Visible damage or burn marks
- Frequent breaker trips at proper amperage
- Unusual smells or sounds
- Loose outlet connection
- Any signs of overheating
Preventive Measures:
- Don't exceed recommended amperage
- Ensure proper ventilation
- Regular visual inspections
- Professional evaluation if concerned
Frequently Asked Questions
"Can I still use my legacy Smart Splitter?"
Yes, if it's functioning properly and showing no signs of damage. Follow the amperage guidelines and perform regular inspections.
"Is my legacy model less safe?"
While it lacks some modern enhancements, it still meets the safety standards from when it was manufactured. However, our current models include additional safety features and monitoring capabilities.
"Can my legacy model be updated?"
Unfortunately, the hardware and firmware architecture cannot be updated to work with our current app. The upgrade program offers the best path to modern features.
"What if my legacy model fails?"
Visit our upgrade program page for exclusive pricing available to legacy owners.
Moving Forward
While your legacy Smart Splitter may continue working reliably, upgrading to a current model provides enhanced safety features, smart capabilities, and peace of mind with extended warranty coverage.
Ready to Upgrade?