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If your vehicle make/model is not supported for direct integration through the NeoCharge app:For now, what we recommend for non-compatible vehicles is to utilize the Smart Splitter for energy tracking. So long as the charging occurs from the same EV charger, the Smart Splitter will continue to log power to that charger for accurate energy and cost tracking.If you have a Smart EV charger (Wallbox, ChargePoint, JuiceBox, or the new Tesla Wall Connector) we will be adding a direct integration with these chargers in Q4 of 2024. This will allow Smart Scheduling to be scheduled through the NeoCharge app using the charger&apos;s API controls. If you do not have a compatible vehicle, Smart Splitter, or Smart EV Charger, we do not currently have a means of gathering your charging data or interacting with the car.

If your vehicle make/model is not supported for direct integration through the NeoCharge app:. For now, what we recommend for non-compatible vehicles is to utilize the Smart Splitter for energy tracking. So long as the charging occurs from the same E

My Vehicle Make/Model is not supported in the app - what should I do?

NeoCharge App

App Troubleshooting

Smart Splitter Installation

How does the Smart Splitter work?

What Smart Splitter do I get?

Specifications

Adapters - Master Guide

Smart Splitter Safety Features

Use Cases / What appliances does it work with?

Mounting Brackets

Why might the breaker trip on the Smart Splitter?

Factory Reset

Switching Issues

Smart Splitter Indicator Lights

Connecting to Wi-Fi

Hardware Failure

Smart Splitter Troubleshooting

Smart Splitter

General Troubleshooting Steps

How do I report a bug in the app?

Secondary Side of Smart Splitter Shuts Off?

I'm having trouble connecting my Smart Splitter to the app?

The energy usage from my Vehicle and EV charger do not match up in the statistics?

How do I remove a vehicle from the app?

Issues with Specific EV Brands (Hyundai, Kia, GMC, Ford)

Smart Schedule not working

How does the NeoCharge App save me money?

App Best Practices

Why is a location needed for Smart Schedules?

My utility provider is not found?

What vehicles are supported?

How do I connect a new vehicle?

How do I connect my home meter?

How does the Smart Splitter prioritize different devices?

Frequently Asked Questions

Charging Speeds - What's the difference between the different "Levels" of charging?

How much does it cost to have an electrician install a dedicated 240V outlet in my home?

Level 2 Charging Limitations for Audi, Ford, Lucid, Nissan, Jeep, VW, and Chevrolet on a 30A outlet

My Vehicle Make/Model is not supported in the app - what should I do?Updated 16 days ago