Order Tracking and ShippingUpdated 3 months ago

Shipping Timeline: Shipping lead time varies by your location. Most orders are fulfilled by our warehouses within a few hours of purchase and arrive in 5-7 business days. Tracking information will be emailed/texted to you as soon as your order ships. Tracking information can also be found using the Order Management tools on the Home Page of the NeoCharge Help Center.

NeoCharge is not responsible for lost or stolen packages. Once you have received a tracking number from us, responsibility for the shipment falls onto the carrier. Please contact the carrier directly using the provided tracking number for shipment questions or delivery address changes.

Domestic Shipping: NeoCharge offers free standard shipping within the contiguous United States on all Smart Splitter orders. Any orders under $200 will be subject to a $9.75 shipping fee. 

Express - 2 Day shipping is available for purchase for US orders.

International Shipping: International orders are subject to an international shipping fee to cover the shipping cost. Additional international duties and taxes are collected upon delivery by the carrier (DDU).