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Order Tracking and ShippingUpdated an hour ago

Shipping Policy

Last Updated: October 10, 2025

Shipping Rates

Free Shipping on Bundles (US Only)

All NeoCharge Smart Splitter bundles include FREE SHIPPING for US customers:

  • The Ultimate Home Setup Bundle - FREE Express Shipping (2-3 business days)
  • The Pro Bundle - FREE Express Shipping (2-3 business days)
  • The Minimum Bundle - FREE Ground Shipping (5-7 business days)

US Accessory Orders

Orders containing only accessories (not part of a bundle):

  • Orders $200+: FREE Ground Shipping (5-7 business days)
  • Orders under $200: $9.75 Ground Shipping (5-7 business days)

Canada Shipping Rates

All orders shipping to Canada:

  • Orders $0-$199.99: $15.00 CAD Ground Shipping (7-10 business days)
  • Orders $200+: $20.00 CAD Ground Shipping (7-10 business days)

Canadian orders may be subject to duties and taxes upon delivery (see Canada section below for details).


Shipping Methods & Delivery Times

Express Shipping (2-3 Business Days)

Included FREE with:

  • The Ultimate Home Setup Bundle
  • The Pro Bundle

Estimated Delivery: 2-3 business days after shipment

Note: Some bundle items may ship from different fulfillment centers. All items in Ultimate and Pro bundles are shipped via expedited 2-3 business day service, though the shipping method name at checkout may vary depending on the fulfillment location.

Ground Shipping (5-7 Business Days - US) / (7-10 Business Days - Canada)

Included with:

  • The Minimum Bundle (FREE for US customers, $15-20 CAD for Canadian customers)
  • US Accessory orders $200+ (FREE)
  • US Accessory orders under $200 ($9.75)
  • All Canadian orders ($15-20 CAD based on order value)

Estimated Delivery:

  • US: 5-7 business days after shipment
  • Canada: 7-10 business days after shipment

Important Notes:

  • Delivery timeframes are business days (Monday-Friday, excluding holidays)
  • Delivery times are estimates and not guaranteed
  • Actual delivery times may vary based on carrier and destination
  • Weekend and holiday deliveries are at the discretion of the carrier

Order Processing Time

Processing Time: Orders are typically processed within 2 hours of placement and prepared for shipment from our fulfillment center.

Shipment Days: Orders ship on business days only (Monday-Friday, excluding holidays)

Weekend & Holiday Orders: Orders placed on weekends or holidays will be processed on the next business day.

Example Timeline:

  • Order placed Monday at 10am → Ships Monday or Tuesday
  • Order placed Friday at 5pm → Ships Monday (next business day)
  • Order placed on a holiday → Ships next business day

Once your order ships, you will receive a shipping confirmation email with tracking information.


Shipping Destinations

United States

We ship to all 50 states, including:

  • Contiguous United States
  • Alaska
  • Hawaii
  • Puerto Rico

Canada

We ship to all Canadian provinces and territories.

Canadian Shipping Costs:

  • Orders $0-$199.99: $15.00 CAD Ground Shipping
  • Orders $200+: $20.00 CAD Ground Shipping

Canadian Duties & Taxes:

  • Currently: Orders ship from our US fulfillment center. Canadian customers may be required to pay duties, taxes, and customs fees upon delivery. These fees are the responsibility of the customer and are collected by the carrier at the time of delivery.
  • Coming Soon: We are establishing a Canadian fulfillment center to eliminate duties and taxes for Canadian customers. We expect to begin shipping from our Canadian facility within the next 30 days. When our Canadian fulfillment center opens, shipping costs and delivery times will be updated. Canadian customers will be notified when this service becomes available.

PO Boxes & Military Addresses

Yes, we ship to:

  • PO Boxes
  • APO/FPO/DPO military addresses

Please ensure your address is entered correctly at checkout.


Multiple Shipments

Due to inventory allocation across our fulfillment centers, your order may be split into multiple shipments.

What This Means:

  • You may receive multiple tracking numbers
  • Items may arrive on different days
  • There is no additional cost for split shipments
  • Each shipment will have its own tracking information

This typically occurs when:

  • Items are stocked in different warehouse locations (US and Canada)
  • Certain items are temporarily out of stock at one location
  • Large orders require fulfillment from multiple facilities

You will receive separate shipping confirmation emails for each shipment with individual tracking numbers.


Tracking Your Order

Tracking Information: All orders include tracking at no additional cost.

Carrier Selection: NeoCharge uses a fulfillment partner that selects the most efficient carrier for your shipment. Your order may be shipped via UPS, USPS, FedEx, Amazon Logistics, OnTrac, or other regional carriers based on your location and service level.

When You'll Receive Tracking:

  • You will receive a shipping confirmation email once your order has been picked up by the carrier
  • This email will contain your tracking number(s), carrier information, and a link to track your package
  • Please allow 24 hours after receiving your tracking number for the carrier's system to update

Tracking Your Package:

  • Use the tracking number provided in your shipping confirmation email
  • The tracking link will direct you to the appropriate carrier's website
  • For questions about delivery status, contact the carrier directly using your tracking number

Signature: Signature is not required for delivery unless specifically requested by the customer.


Shipping Address

Address Accuracy: Please ensure your shipping address is complete and accurate at checkout.

Address Changes:

  • Address changes must be requested within 2 hours of order placement by contacting [email protected]
  • After this window, the order will be in fulfillment and address changes must be made directly with the shipping carrier using your tracking number
  • The carrier assigned to your shipment will be identified in your shipping confirmation email

Incorrect Addresses:

  • If a package is returned to us due to an incorrect or incomplete address provided by the customer, the customer is responsible for the cost of reshipment
  • A new shipping fee may apply depending on the destination and shipping method

Refused Deliveries:

  • If you refuse delivery of your package, you are responsible for the return shipping costs
  • Refunds for refused deliveries will be processed according to our Returns Policy, minus any shipping costs incurred

Lost, Stolen, or Damaged Packages

Carrier Responsibility: Once you have received a tracking number from NeoCharge, responsibility for the shipment transfers to the carrier.

Lost or Stolen Packages:

  • NeoCharge is not responsible for packages lost or stolen after delivery confirmation
  • If tracking shows your package was delivered but you did not receive it:
    • Check with household members or neighbors
    • Check all possible delivery locations (front door, back door, mailroom, etc.)
    • Contact the carrier directly to file a claim or request an investigation
  • For packages showing no delivery scan but lost in transit, contact the carrier to file a claim

Damaged Packages:

  • If your package arrives visibly damaged, document the damage with photos before opening
  • Contact [email protected] within 48 hours with photos of the damaged packaging and product
  • NeoCharge will work with you to file a claim with the carrier and arrange for a replacement if necessary

Our Commitment: While NeoCharge is not responsible for carrier issues, we want you to receive your order. Contact our support team and we will do our best to assist in resolving carrier-related issues.


International Shipping

Currently Available:

  • United States (all 50 states)
  • Puerto Rico
  • Canada

Not Currently Available: We do not ship to other international destinations at this time.

Customs & Duties (Canada):

  • Customers are responsible for all customs duties, taxes, and fees
  • These fees are determined by your country's customs office, not by NeoCharge
  • Fees are collected by the carrier at the time of delivery
  • NeoCharge has no control over these fees and cannot predict the exact amount

Holidays & Peak Seasons

Holiday Shipping: During major holidays, our fulfillment center is closed and orders will be processed on the next business day.

Peak Season: During peak shopping periods (Black Friday, Cyber Monday, holidays), processing and delivery times may be extended. We will communicate any delays via email.

Weather & Carrier Delays: NeoCharge is not responsible for shipping delays caused by weather, carrier issues, or other circumstances beyond our control.


Contact & Support

For shipping questions or concerns:

Email: [email protected]

Response Time: Within 2 business days

For Tracking & Delivery Questions: Contact your carrier directly using the tracking number provided in your shipping confirmation email. The carrier has the most up-to-date information about your package location and estimated delivery.


Policy Updates

NeoCharge reserves the right to update this Shipping Policy at any time. The most current version will always be available at getneocharge.com. The policy in effect at the time of order placement governs that transaction.

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