Overheating Smart Splitter / Wall Receptacle - Safety ChecklistUpdated an hour ago

Immediate Safety Actions

STOP - ASSESS - ACT

If you notice overheating, melting, burning smells, or visible damage:

1. STOP using the Smart Splitter immediately
2. Turn OFF the circuit breaker
3. Do NOT touch any hot surfaces
4. Document the damage with photos
5. Keep the area clear until inspected

Safety Assessment Checklist

Visual Inspection (From a Safe Distance)

Check for these warning signs:

• Discoloration on outlet faceplate
• Melted or deformed plastic
• Burn marks or charring
• Exposed wires
• Unusual gaps between outlet and wall
• Damage to plugs or cords

Document Everything

Take photos of:

• The outlet from multiple angles
• The Smart Splitter unit
• Any visible damage or discoloration
• Your electrical panel/breaker
• Serial number of your Smart Splitter

Required Professional Inspection

When to Call an Electrician:

• Any visible melting or burning
• Exposed wires
• Damage to the wall around the outlet
• Multiple outlets affected
• Burning smell persists after power is off

What the Electrician Should Check:

1. Wire Connections
   • Loose connections at the outlet
   • Proper wire gauge for the circuit
   • Signs of arcing or overheating
2. Outlet Condition
   • Internal damage
   • Proper outlet rating for the circuit
   • Need for industrial-grade replacement
3. Circuit Assessment
   • Breaker condition and rating
   • Overall circuit load
   • Proper grounding

Recommended Upgrades

Industrial-Grade Outlet Upgrade

Why Upgrade:

• Superior heat dissipation
• Better connection pressure
• Designed for continuous high loads
• Significantly reduces overheating risk

Recommended Brands:

• Hubbell (HBL9450A for NEMA 14-50)
• Bryant Electric
• Leviton Industrial Series (14-50R)

Installation Note: Must be installed by a licensed electrician

Next Steps with NeoCharge

What We're Doing:

1. Log Analysis
   • Reviewing your Smart Splitter's operating history
   • Checking for overcurrent events
   • Analyzing temperature data
2. Technical Assessment
   • Determining if issue is device-related
   • Identifying contributing factors
   • Preparing recommendations
3. Follow-Up Support
   • Personalized email with findings
   • Warranty replacement if applicable
   • Installation guidance for upgrades

• Ongoing: Support through resolution

Prevention Guidelines

To Prevent Future Issues:

1. Maintain Proper Amperage
   • Never exceed 80% of breaker rating
   • 30A circuit: Maximum 24A charging
   • 50A circuit: Maximum 40A charging
2. Regular Inspections
   • Monthly visual checks
   • Annual electrician inspection
   • Monitor for warning signs
3. Quality Components
   • Industrial-grade outlets for EV charging
   • Properly rated wiring
   • Regular outlet replacement (every 10-15 years)

Warranty & Replacement

Covered Under Warranty:

• Smart Splitter device defects
• Manufacturing issues
• Component failures

Not Covered:

• Damage from improper installation
• Exceeding amperage ratings
• Outlet or wiring issues

Replacement Process:

1. Complete safety assessment
2. Submit photos and documentation
3. Receive warranty determination
4. Get replacement unit (if applicable)

Emergency Situations:

If you experience:

• Active fire or smoke
• Electrical shocks
• Immediate safety concerns

Call 911 immediately and evacuate the area.

Important Reminders

• Your safety comes first - never attempt repairs yourself
• Professional inspection is required for any heat damage
• Document everything for insurance and warranty purposes
• Upgrade to industrial outlets for long-term safety
• We're here to help through the entire process

Note: This guide is for informational purposes. Always consult with a licensed electrician for electrical safety issues. When in doubt, err on the side of caution and discontinue use until professionally inspected.