Product Warranty CoverageUpdated 21 days ago

What's covered under warranty?

NeoCharge-manufactured products include warranty coverage based on which bundle you purchased:

Ultimate Home Setup Bundle - 3-Year Warranty

• Smart Splitter: 3 years
• NEMA Adapters: 3 years
• Mobile Connector Adapters: 3 years
• Extension Cords: 3 years

Pro Bundle - 3-Year Warranty

• Smart Splitter: 3 years
• NEMA Adapters: 3 years
• Mobile Connector Adapters: 3 years
• Extension Cords: 3 years

Minimum Bundle - 1-Year Warranty

• Smart Splitter: 1 year
• NEMA or Mobile Connector Adapter: 1 year

Not covered by NeoCharge warranty:

• EVSE equipment (LENZ, Wallbox, or other third-party EV chargers)
• Industrial grade outlets
• Other third-party products

For these items, contact the manufacturer directly with your proof of purchase from NeoCharge.

Accessories purchased separately: No warranty coverage (sold as-is). Standard 30-day return policy applies.

What does the warranty cover?

If your NeoCharge product has a defect in materials or workmanship during the warranty period under normal use, we'll replace or repair it.

Not covered:

• Misuse, abuse, or alterations
• Improper installation
• Cosmetic damage (scratches, dents)
• Normal wear and tear
• Damage from power surges or acts of nature
• Issues caused by worn electrical outlets or faulty wiring

⚠️ Electrical infrastructure issues: Heat damage, discoloration, or burning smells at plug connections are usually caused by worn outlets, not product defects. If you experience these symptoms, stop use immediately and have a licensed electrician inspect your outlet before filing a warranty claim.

How to file a warranty claim:

1. Email [email protected] with:
   • Your order number
   • Product serial number
   • Detailed description of the issue
   • Photos or videos showing the problem
2. Our technical support team will review your claim
3. If approved, we'll send you a prepaid return label
4. Send back the defective product
5. We'll ship you a replacement at no cost

Warranty only available for:

• Original purchasers
• Purchases from getneocharge.com or authorized retailers
• Products within the warranty period
• Products with valid proof of purchase