Returning Smart Splitter BundlesUpdated 2 hours ago
1. Ultimate Home Setup Bundle - 90-Day Money-Back Guarantee
You can return your Ultimate Home Setup bundle within 90 days of purchase for a full refund.
What needs to be returned:
- Smart Splitter
- All NEMA adapters
- All mobile connector adapters
- Extension cords
- J1772 / NACS adapters
- EV Charger(s)
- Original packaging (if possible)
Important: All items must be returned together. We cannot accept partial returns.
How to return:
- Email [email protected] with your order number and reason for return
- We'll send you prepaid return shipping label(s)
- Pack everything securely and ship it back
- Once we receive and inspect everything, we'll process your full refund within 10 business days
2. Pro Bundle - 60-Day Money-Back Guarantee
You can return your Pro bundle within 60 days of purchase for a full refund.
What needs to be returned:
- Smart Splitter
- All NEMA adapters
- All mobile connector adapters
- Extension cords
- J1772 / NACS adapters
- EV Charger(s)
- Original packaging (if possible)
Important: All items must be returned together. We cannot accept partial returns.
How to return:
- Email [email protected] with your order number and reason for return
- We'll send you prepaid return shipping labels
- Pack everything securely and ship it back
- Once we receive and inspect everything, we'll process your full refund within 2 weeks
Minimum Bundle - Exchange Only (No Refunds)
The Minimum bundle is final sale with no refunds available.
We will facilitate exchanges for:
- You ordered the wrong model or configuration
- The product is defective (confirmed by our technical support team)
How to request an exchange: Email [email protected] with:
- Your order number
- Reason for exchange
- Photos if the product is defective
We'll review your request and work with you on a case-by-case basis.