Smart Schedule not workingUpdated 4 months ago

In order for a Smart Schedule to work in the NeoCharge App, you must have a connected vehicle brand (like Tesla, Audi, BMW, Ford, GMC, Hyundai, Jaguar, Land Rover, Lexus, Porsche, Toyota Bz4X, and Volvo). Mercedes and Rivian do not yet offer Scheduling. 

Additionally, please make sure that the scheduling feature on your EV is turned off, as the Smart Schedule in the NeoCharge App WILL be overridden by any schedule you set in your EV.

If you are still having issues with scheduling we would suggest deleting your schedule and recreating them. This can help fix issues.

For now, what we recommend for non-compatible vehicles is to utilize the Smart Splitter for energy and cost tracking. If you have a Smart EV charger (Wallbox, ChargePoint, JuiceBox, or the new Tesla Wall Connector) we will be adding a direct integration with these chargers in a few months. This will allow Smart Scheduling through the NeoCharge app using the charger's API controls.