Smart Splitter High Temperature AlertUpdated 22 days ago
What does this notification mean?
Your Smart Splitter has detected elevated operating temperatures over recent charging sessions. This notification is triggered when the average temperature exceeds safe operating thresholds across your last 10 charging sessions.
Immediate Actions Required
1. Safety First - Visual Inspection
- Check for visible signs of damage or overheating on your Smart Splitter and wall outlet
- Look for:
- Discoloration or melting on the outlet or Smart Splitter
- Burning smell
- Loose connections
- Damaged or worn outlet receptacles
2. If You Notice Any Damage:
- Immediately unplug your Smart Splitter
- Turn OFF the circuit breaker
- Do not use the outlet until inspected by a qualified electrician
- Wait for our support team to contact you - we've been automatically notified
3. If No Visible Damage:
- You may continue using your Smart Splitter while we investigate
- Our team has been notified and will review your charging logs
- Expect an email from our support team within 1 business day - we prioritize the troubleshooting for devices that display high temperature readings
Common Causes of High Temperatures
#1 Cause: Residential-Grade Outlets
The most common cause of overheating is using a standard residential-grade outlet instead of an industrial/commercial-grade outlet. Industrial-grade outlets are specifically designed for:
- Continuous high-amperage loads
- Daily EV charging sessions
- Better heat dissipation
- More secure connections
We STRONGLY recommend upgrading to an industrial-grade outlet if you haven't already.
Read more in HERE - "Industrial vs Residential Grade 240V Outlets - Why You Should Upgrade for Your Home EV Charging"
Other Contributing Factors:
- Charging at maximum amperage continuously
- Loose outlet connections
- Older outlets (10+ years)
- Non-adjustable EV chargers pulling more than the recommended amperage
What Happens Next?
- Our team will analyze your charging data to understand the temperature patterns
- We'll reach out via email with personalized recommendations
- If necessary, we may offer a warranty replacement of your Smart Splitter
- We'll help you identify the root cause to prevent future issues
Recommended Solutions
Upgrade to Industrial-Grade Outlet
- Hubbell or Bryant Electric industrial outlets are strongly recommended - especially for higher powered NEMA 14-50 outlets (50A circuits)
- Professional installation by a licensed electrician
- Significantly reduces operating temperatures
Verify Charging Settings
- Ensure charging amperage doesn't exceed 80% of breaker rating:
- 30A breaker: Maximum 24A charging
- 50A breaker: Maximum 40A charging
- Check both your EV and EVSE settings
Professional Inspection
Consider having an electrician inspect:
- Wire gauge compatibility
- Breaker condition
- Overall circuit health
Need Help?
Our support team is here to assist you:
- Email: [email protected]
- Text: 805-622-2783
We take overheating seriously and will work with you to ensure safe, reliable charging for your electric vehicle.
Note: This notification system helps us proactively identify and resolve potential issues before they become serious problems. Your safety is our top priority.