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Smart Splitter Safety Guidelines and Cautionary AdviceUpdated 2 months ago

Cautionary Advice

  • Do not set your EV charging amperage greater than 40 Amps on a 50A breaker or greater than 24 Amps on a 30A breaker.


  • Only use your Smart Splitter within the specified operating parameters.


  • Do not use (or discontinue using) the NeoCharge if it is defective, appears cracked, frayed, broken or otherwise damaged, or fails to operate.


  • Do not use the NeoCharge in any outlet for which it is not designed.


  • Do not attempt to open, disassemble, repair, tamper with, or modify your Smart Splitter. The device is not able to be serviced by the user. Please contact NeoCharge Support for any repairs.


  • Do not disconnect your Smart Splitter when it is supplying power to either output.


  • Do not plug the NeoCharge into a damaged, loose or worn power outlet. Ensure that the prongs on your device fit snugly into your wall outlet, and secure with the provided mounting bracket if possible.


  • Do not expose your unit to flammable or harsh chemicals or vapors. Do not use or store your device in a recessed area or below floor level. When using your Smart Splitter indoors, ensure that the device is positioned at least 18 inches (46 cm) above the floor.


  • Avoid and prevent your Smart Splitter from foreign objects as well as moisture and water at all times. If any sort of corrosion or damage is suspected discontinue use immediately. If rain falls during charging, do not allow rain water to run along the length of the charge cable plugged into your device.


  • Do not plug your Smart Splitter into an electrical outlet that is submerged in water or covered in snow. In the event of this situation, turn off your breaker and then unplug your device.


  • Do not touch the Smart Splitter's end terminals with sharp metallic objects such as wire, tools or needles. Do not insert any foreign objects into any part of your device. Avoid the use of cleaning solvents with your device.


  • Do not use private power generation as a source for charging.


  • Do not operate your Smart Splitter in temperatures outside of its operating range of -22º F to 122º F (-30º C to 50º C).


  • Store your device in a clean and dry place inside the temperatures of -40º F to 185º F (-40º C to 85º C).

Contact Support: If you experience any safety concerns or unusual operation, contact NeoCharge support:

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