NeoCharge logo
NeoCharge logo

All articles

Switching IssuesUpdated 7 months ago

If the switching doesn't seem to be working as expected, please following the following steps and our team will get you back up and running.

1.) To update your device, you will need to connect your Smart Splitter to WiFi following the instructions attached below. Once connected, the device will reboot a couple of times as it will update to the latest available firmware.

2.) Once updated, if you are still experiencing issues with your Smart Splitter, please reach out to our Customer Support and let us know you are experiencing ongoing switching issues. We will work with you to re-create the issue and examine the charging logs to see if there's different issue at play here

Was this article helpful?