Warranty and Returns PolicyUpdated 4 months ago
NeoCharge offers a 60-day return period on all purchases and a 3-year limited warranty on our Smart Splitters. We're committed to ensuring you have the best possible experience with our products.
60-Day Return Policy:
- Returns must be initiated within 60 days of purchase
- Products must be in resalable condition
- Returns must be submitted and shipped from US or Canada
- Original packaging is recommended but not required
3-Year Limited Warranty:
- Covers defects in materials and workmanship under normal use
- Valid for 3 years from the date of purchase
- Free warranty replacement shipping within US
- International customers may be responsible for return shipping costs
Initiate Your Return:
- Visit our returns portal at [https://getneocharge.com/a/returns/portal]
- Enter your order number and email/phone number/zip code
- Follow the prompts to complete your return request
- Our support team will review your request and may reach out with troubleshooting assistance
Before Returning:
- Our support team is here to help resolve any technical issues
- We may be able to solve your problem without requiring a return
- For installation questions, we can connect you with certified electricians
Not Covered:
- Damage caused by misuse or improper installation
- Products modified or repaired by unauthorized parties
- Normal wear and tear
- Damage from non-code compliant electrical setups
Refund Processing:
- Refunds will be issued to the original payment method
- Processing time: Typically 5-10 business days after we receive the return
- Original shipping costs are non-refundable
- Return shipping costs (if applicable) will be deducted from the refund
Contact Us: If you have any questions about returns or warranty service, please contact our support team:
- Email: [email protected]
- Text/phone: 805-622-2783
- Website: www.getneocharge.com/support
NeoCharge reserves the right to modify this policy at any time. For the latest version, please visit our website.