Warranty and Returns PolicyUpdated 3 days ago

NeoCharge offers a 60-day return period on all purchases and a 3-year limited warranty on our Smart Splitters. We're committed to ensuring you have the best possible experience with our products.

60-Day Return Policy:

• Returns must be initiated within 60 days of purchase
• Products must be in resalable condition
• Returns must be submitted and shipped from US or Canada
• Original packaging is recommended but not required

3-Year Limited Warranty:

• Covers defects in materials and workmanship under normal use
• Valid for 3 years from the date of purchase
• Free warranty replacement shipping within US
• International customers may be responsible for return shipping costs

Initiate Your Return:

1. Visit our returns portal at [https://getneocharge.com/a/returns/portal]
2. Enter your order number and email/phone number/zip code
3. Follow the prompts to complete your return request
4. Our support team will review your request and may reach out with troubleshooting assistance if needed
5. Once the return has been approved, you will be emailed a pre-paid return label to use for your return drop-off.

Before Returning:

• Our support team is here to help resolve any technical issues
• We may be able to solve your problem without requiring a return
• For installation questions, we can connect you with certified electricians

Not Covered:

• Damage caused by misuse or improper installation
• Products modified or repaired by unauthorized parties
• Normal wear and tear
• Damage from non-code compliant electrical setups

Refund Processing:

• Refunds will be issued to the original payment method
• Processing time: Typically 5-10 business days after we receive the return
• Original shipping costs are non-refundable
• Return shipping costs (if applicable) will be deducted from the refund

Contact Us: If you have any questions about returns or warranty service, please contact our support team:

• Email: [email protected]
• Text/phone: 805-622-2783
• Website: www.getneocharge.com/support

NeoCharge reserves the right to modify this policy at any time. For the latest version, please visit our website.