Why are costs not tracking for my Smart Splitter devices?Updated 11 days ago

Accurate cost tracking starts with having a location setup and then attaching a utility rate to the location.

Setting Up:

1. In the NeoCharge app, go to 'Settings' > 'Utility Rates OR Your Locations'.
2. Select your utility provider and rate plan.
3. If your exact plan isn't listed, you can manually input your rates through our custom rates features.

Custom Rates:

• Include any Time-of-Use (TOU), weekend/weekday, and monthly differences in your rate.

Smart Splitter Cost Tracking:

• To track costs through your Smart Splitter directly:
  1. Click on the Smart Splitter tile on the home screen.
  2. Attach a location/rate to your splitter for energy tracking. Cost tracking will not work if you dont attach a location/rate to your Smart splitter

Note: Cost tracking will start working for all future charging sessions once set up in app.