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<p>If you have an issue where data is not populating or the screen is blank, this is fixed by signing out and signing back in. If you are still having issues AFTER signing out and back in, please shake your phone or use the &quot;Feedback&quot; button in the settings for further assistance.&#xA0;</p>

If you have an issue where data is not populating or the screen is blank, this is fixed by signing out and signing back in. If you are still having issues AFTER signing out and back in, please shake your phone or use the "Feedback" button in the sett

Why is nothing showing in my account?

NeoCharge App

App Troubleshooting

Smart Splitter Installation

How does the Smart Splitter work?

What Smart Splitter do I get?

Specifications

Adapters - Master Guide

Smart Splitter Safety Features

Use Cases / What appliances does it work with?

Mounting Brackets

Why might the breaker trip on the Smart Splitter?

Factory Reset

Switching Issues

Smart Splitter Indicator Lights

Connecting to Wi-Fi

Hardware Failure

Smart Splitter Troubleshooting

Smart Splitter

General Troubleshooting Steps

How do I report a bug in the app?

My Vehicle Make/Model is not supported in the app - what should I do?

Secondary Side of Smart Splitter Shuts Off?

Having Smart Splitter App Connection Issues?

Why does my EV and Smart Splitter data not match up in the statistics?

How do I remove a vehicle from the app?

Issues with Specific EV Brands (Hyundai, Kia, GMC, Ford)

Smart Schedule not working

Why are costs not tracking for my Smart Splitter devices?

How Does the Smart Scheduling Work?

Why is a location needed for Smart Schedules?

My utility provider/rate is not found?

What vehicles are supported?

How do I connect a new vehicle?

How do I connect my home meter?

How does the Smart Splitter prioritize different devices?

How does the NeoCharge App save me money?

Frequently Asked Questions

Charging Speeds - What's the difference between the different "Levels" of charging?

How much does it cost to have an electrician install a dedicated 240V outlet in my home?

Level 2 Charging Limitations for Audi, Ford, Lucid, Nissan, Jeep, VW, and Chevrolet on a 30A outlet

Why is nothing showing in my account?Updated 11 days ago