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Smart Splitter Troubleshooting

Why might the breaker trip on the Smart Splitter?

The most common reason that your Neocharge Smart Splitter has turned off (breaker tripped) during a charging cycle is that charging is set at a rate of more than 24 amps while on a 30A breaker. Charging at rates higher than 24 amps on a 30 amp circui

Factory Reset

Having an issue with your Smart Splitter? The first thing we will recommend users try in most cases is to perform a factory reset. To perform a factory reset, you will need to power cycle your NeoCharge 5 times - you can do this by flipping the break

Switching Issues

If the switching doesn't seem to be working as expected, please following the following steps and our team will get you back up and running. 1.) To update your device, you will need to connect your Smart Splitter to WiFi following the instructions at

Smart Splitter Indicator Lights

To get a better grasp of what's going on within the Smart Splitter, understanding the meaning behind each LED color can be useful. Here is a brief troubleshooting guide:. Viewing the photo above, we can dissect the various colored lights and their me

Connecting to Wi-Fi

If your Smart Splitter is offline and you are looking to get connected to WiFi, please follow the below steps to get reconnected:. 1.) Identify what your Smart Splitter's serial number is. This can be found on the back of the device or on the Smart S

Hardware Failure

If your Smart Splitter appears to have a hardware failure, please reach out to our Customer Support team and we will help get you situated. Indications of a hardware failure include the following:. Most other cases can be resolved by performing a fac