EMS Pairing: Connecting the Energy Monitor to Your EV ChargerUpdated 16 days ago

The full, up-to-date EMS setup steps are in the Energy Monitor + EMS Installer Guide. Pairing is done by the installing electrician on the homeowner's phone, before leaving site.

Open EMS setup →

The six steps:

1. Install the Autel
2. Autel app firmware update: firmware version 1.36 or later, then a factory reset
3. Install the Energy Monitor
4. Add the Autel charger to the NeoCharge app using OCPP
5. Set up the Energy Monitor and EMS in the NeoCharge app
6. Test charge until the app shows Energy Management verified. On the app's home screen, the Autel and Home Energy cards then both show a green EMS badge.

IMPORTANT: Two PINs, don't mix them up

• Autel Charger PIN: inside the Autel Quick Start booklet. The Autel app asks for it. Leave the booklet with the homeowner.
• NeoCharge Installer PIN: 6 digits, on the back label of the Energy Monitor. The NeoCharge app asks for it to set up the EMS, and again for any future EMS changes.

Autel PIN Rejected?

If the Autel Charge app says "the device serial number and PIN do not match", call Autel Customer Support at 1 (844) 765-0150 with the charger's serial number. Autel gives you the correct PIN. Call the same number if the charger is still registered to another Autel account.

More: Energy Monitor Status Light Guide  |  Charging Paused? How the EMS Handles Interruptions

Need Help?

NeoCharge: call +1 888 944 5581 or email [email protected].

Autel charger PIN, account or hardware issues: Autel Customer Support, 1 (844) 765-0150.