Step-by-step guide to pairing the NeoCharge Energy Monitor with an Autel MaxiCharger over OCPP to form an Energy Management System (EMS).

<a href="https://getneocharge.com/pages/ems-setup-guide">EMS Setup Guide - PDF Version</a> &#xA0;|&#xA0; <a href="https://cdn.shopify.com/s/files/1/0506/8642/7331/files/EM_QSG_Final.pdf?v=1790354314">Energy Monitor Quick Start Guide - PDF Version</a>Overview:Pairing the NeoCharge Energy Monitor with a compatible EV charger creates an Energy Management System (EMS). The Energy Monitor watches your whole home&apos;s electricity use, and the NeoCharge platform sets the charger&apos;s current limit in real time so the panel is never overloaded.The charger is controlled over OCPP, a network protocol that runs over Wi-Fi or Ethernet. It is a software connection, not a power wire between the two devices.This guide covers the Autel MaxiCharger. Pairing is done by the installing electrician on the homeowner&apos;s phone and takes about 15 minutes after the hardware is installed.Before You Start:<ul><li>The Energy Monitor is installed and powered. The status light shows PURPLE with a BLUE blink (ready for setup). See the <a href="https://help.getneocharge.com/en-US/energy-monitor-installation-guide-8512284">Energy Monitor Installation Guide</a>.</li><li>The Autel charger is installed, wired and powered on.</li><li>The charger is added to the Autel Charge app over Bluetooth, joined to the home Wi-Fi, and running the latest firmware. The update takes 5-10 minutes, so start it as soon as the charger is powered.</li><li>The homeowner&apos;s phone has the NeoCharge app and the Autel Charge app installed. The NeoCharge account uses the homeowner&apos;s phone number.</li><li>You have a photo of the label on the back of the Energy Monitor. It has the 6-digit installer PIN.</li></ul>IMPORTANT: Two PINs, don&apos;t mix them up<ul><li>Autel Charger PIN: inside the Autel Quick Start booklet. The Autel app asks for it. Leave the booklet with the homeowner.</li><li>NeoCharge Installer PIN: 6 digits, on the back of the Energy Monitor and on the Installer Guide insert. The NeoCharge app asks for it to pair the EMS, and again for any future EMS changes.</li></ul>Pairing Steps:<ol><li style="font-weight: bold;">Connect the Autel Charger to NeoCharge</li></ol><ul><li>In the NeoCharge app: Add Device &gt; Add Your Smart Charger &gt; Autel. Complete the checklist, then copy the three OCPP credentials.</li><li>In the Autel Charge app: open your charger &gt; OCPP Server &gt; Custom. Paste the three credentials, keeping the field labels matched.</li><li>Tap Connect and follow any restart prompt. The connection can take 60-90 seconds.</li><li>Return to NeoCharge, tap Next and finish the charger connection before adding the Energy Monitor.</li></ul><ol start="2"><li style="font-weight: bold;">Add the Energy Monitor</li></ol><ul><li>In the NeoCharge app: Add Device &gt; Set Up Energy Management.</li><li>Tap your Autel charger, then Start setup. Allow Bluetooth access (on Android, Location must be on as well).</li><li>Connect the monitor to the home Wi-Fi when prompted. Monitors that are already connected may skip this step.</li><li>Enter the 6-digit installer PIN from the back label, or tap Scan label QR code.</li><li>Name the monitor.</li></ul><ol start="3"><li style="font-weight: bold;">Match the Installed Panel</li></ol><ul><li>Enter the panel rating as printed on the main breaker. 200 A in the app screens is an example, not a default.</li><li>Choose where CT 1 and CT 2 are installed: Main panel or Subpanel.</li><li>Choose Standard CT clamps or Rogowski coils to match the sensors installed.</li></ul><ol start="4"><li style="font-weight: bold;">Assign CT 3 and CT 4</li></ol><ul><li>One 240V circuit (most installs): both branch CTs on the EV charger&apos;s breaker, one per leg. Select your Autel.</li><li>Two different circuits: CT 3 on the charger (240 V, select your Autel), and CT 4 on another load (120 V or 240 V to match).</li><li>Match the CT rating and circuit voltage, then tap Continue.</li><li>Check every CT assignment on the review sheet against the panel. If it&apos;s correct, tap Save to Energy Monitor. Otherwise, tap Go back.</li></ul><ol start="5"><li style="font-weight: bold;">Confirm Pairing</li></ol><ul><li>Follow any remaining prompts. Confirm the correct charger and location on the completion screen, then tap Go to Dashboard.</li></ul><ol start="6"><li style="font-weight: bold;">Test Charging</li></ol><ul><li>Plug in the vehicle and start a charging session.</li><li>In the NeoCharge app, open Energy Monitor &gt; Live and switch Energy flow to A.</li><li>Compare the Autel row with the charger&apos;s own reading. Within &#xB1;1 A or 5% means setup is done.</li><li>Charging ramps up gradually over 1-2 minutes after the car is plugged in while the Energy Monitor confirms there is headroom available.</li></ul>Readings Don&apos;t Match?<ul><li>About half: a CT 3 / CT 4 circuit is set to 120 V instead of 240 V.</li><li>Zero: the CT is on the wrong breaker or port.</li><li>Negative: the CT is installed backwards.</li><li>Fix the issue, then re-check the Live screen.</li></ul>Didn&apos;t Work?<ul><li>App can&apos;t find the monitor: Is the status light on? Are Bluetooth and (on Android) Location on? Is the antenna outside the metal panel box? If the light is PURPLE without a blink, press the monitor&apos;s button once to reopen Bluetooth.</li><li>Charger won&apos;t connect: re-check the three OCPP fields character by character, then wait the full 90 seconds.</li><li>No live data: check that CT plugs are seated, screws are tight and clamps are closed. Flexible Rogowski coils read 0 without their 12 V supply.</li></ul>Before You Leave:<ul><li>EMS settings are now locked behind the installer PIN, so the system can&apos;t be reconfigured without a certified electrician.</li><li>Tell the homeowner:<ul><li>Charging slows when the house is busy. That&apos;s the system working, not a fault.</li><li>Changing the Wi-Fi name or password later means re-adding both devices.</li><li>Charging ramps up over 1-2 minutes after plugging in.</li></ul></li></ul>More: <a href="https://help.getneocharge.com/en-US/energy-monitor-status-light-guide-8512475">Energy Monitor Status Light Guide</a> &#xA0;|&#xA0; <a href="https://help.getneocharge.com/en-US/ems-charging-paused-interruptions-8512528">Charging Paused? How the EMS Handles Interruptions</a>Need Help?Call <a href="tel:+18889445581">+1 888 944 5581</a> or email <a href="mailto:support@getneocharge.com">support@getneocharge.com</a>.

EMS Pairing: Connecting the Energy Monitor to Your EV Charger

Installation guides for the NeoCharge Energy Monitor (split-core CT and flexible Rogowski coil versions), plus the Quick Start Guide PDF.

<a href="https://cdn.shopify.com/s/files/1/0506/8642/7331/files/EM_QSG_Final.pdf?v=1790354314">Energy Monitor Quick Start Guide - PDF Version</a>Overview:The NeoCharge Energy Monitor is installed inside your main electrical panel by a licensed electrician. Current sensors on the service mains measure your whole home&apos;s electricity use, and two branch sensors measure your EV charger (and optionally one more circuit). The monitor reports over Wi-Fi or Ethernet to the NeoCharge app.Licensed electrician only. This installation involves work inside an energized electrical panel. The service mains stay energized even with the main breaker off.Choose Your Installation Guide:The Energy Monitor comes in two versions. Both share the same model number, so check the sensors in the box rather than the label.<ul><li>Split-core CT sensors (rigid clamps that snap closed around the wire): <a href="https://getneocharge.com/pages/neo-em-install-guide-ct">Split-Core CT Installation Guide</a></li><li>Flexible Rogowski coil sensors (flexible loops with integrators and a 12 V sensor power supply): <a href="https://getneocharge.com/pages/neo-em-install-guide-rogowski">Flexible Rogowski Coil Installation Guide</a></li></ul>Not sure? See the <a href="https://getneocharge.com/pages/neo-em-install-guide">Neo-EM Install Guides</a> page.What&apos;s Included:<ul><li>Energy Monitor (1x)</li><li>Main 200A CTs (2x). The flexible-sensor kit includes two Rogowski coils with integrators plus one sensor power supply instead.</li><li>Branch 50A CTs (2x)</li><li>Voltage harness (1x)</li><li>Wi-Fi antenna (1x)</li><li>Wire nuts and splicing wires</li></ul>The One Rule: Sensor Ports<ul><li>Ports 1 and 2 = the service mains. Always. The app treats CT 1 and CT 2 as the mains. Port 1 on the L1 (black) line is preferred, not required.</li><li>Ports 3 and 4 = your choice. For an EMS install, the EV charger must be on at least one of them.</li></ul>Installation at a Glance:<ol><li>Start the charger firmware update first. If you&apos;re installing an EMS, add the Autel charger to the Autel Charge app and start its firmware update before turning off the main breaker. It takes 5-10 minutes.</li><li>Turn the main breaker OFF and remove the panel cover.</li><li>Mount the monitor at least 2 in (50.8 mm) from live parts.</li><li>Connect the voltage harness to the right-side port: Black L1 and Red L2 to adjacent stacked breakers, White to neutral, and cap Blue (3-phase only).</li><li>Connect internet to the left-side ports: the Wi-Fi antenna through a knockout to the outside of the metal box, or Ethernet (takes priority if both are connected).</li><li>Install the mains sensors on ports 1 and 2. For split-core CTs, the &quot;Load / Breaker&quot; label faces the breakers. For Rogowski coils, the arrow points toward the load.</li><li>Install the branch CTs on ports 3 and 4, typically one on each leg of the EV charger breaker.</li><li>Photograph the whole setup and the back label of the monitor before closing the panel. The label has the installer PIN needed for EMS pairing.</li><li>Put the cover on and turn the breakers on. The status light should show PURPLE with a BLUE blink (ready for setup).</li></ol>The full guides above cover solar installs, subpanel and dual-monitor setups, AFCI/GFCI breakers, and specifications.Next Step: Pair the EMSOnce the monitor is powered, follow <a href="https://help.getneocharge.com/en-US/ems-pairing-guide-8512189">EMS Pairing: Connecting the Energy Monitor to Your EV Charger</a>.Need Help?Call <a href="tel:+18889445581">+1 888 944 5581</a> or email <a href="mailto:support@getneocharge.com">support@getneocharge.com</a>.

Energy Monitor Installation Guide

The Smart Splitter shares an existing 240V outlet between two devices. The Energy Monitor lets an electrician add a new EV charger circuit without a costly panel or service upgrade.

Overview:Both products help you charge an EV at home without a costly electrical upgrade. They solve different problems: the Smart Splitter shares one existing circuit, and the Energy Monitor manages your whole panel so a new EV charger circuit can be added.Smart Splitter: Share an Existing 240V Outlet<ul><li>Plug and play. Plugs into an existing 240V outlet, such as a dryer outlet. No electrician needed.</li><li>Manages power on a single circuit. Two devices share one outlet, and the Primary side always has priority. When the Primary device draws power, the Secondary side automatically pauses.</li><li>Best for: homes that already have a 240V outlet near where you park and want to share it between an appliance and an EV (or two EVs).</li></ul>Learn more: <a href="https://help.getneocharge.com/en-US/how-does-the-smart-splitter-work-80673">How Does the Smart Splitter Work?</a>Energy Monitor: Add a New EV Charger Circuit Without a Panel Upgrade<ul><li>Electrician installed. The Energy Monitor is installed inside your electrical panel, with sensors on the service mains that measure your whole home&apos;s electricity use in real time.</li><li>Dynamically throttles EV charging. Paired with a compatible OCPP charger (such as the Autel MaxiCharger), it forms a certified Energy Management System (EMS). When the house is using a lot of power, charging slows or pauses. When demand drops, charging speeds back up.</li><li>Enables a new EV charger circuit. Because the EMS keeps total load within your panel&apos;s rating, an electrician can install a new EV charger circuit at the panel without a panel or service capacity upgrade. Those upgrades can cost thousands of dollars and take months of utility coordination.</li><li>Needs physical breaker space. The new circuit needs room in the panel for a breaker. If there isn&apos;t any, an electrician can usually open up space by consolidating breakers (for example, with tandem breakers) or by adding a subpanel. Both are far less expensive than a panel or service upgrade.</li><li>Best for: homes without a spare 240V outlet, or homes where a new EV charger would otherwise require a panel upgrade.</li></ul>Learn more: <a href="https://help.getneocharge.com/en-US/energy-monitor-installation-guide-8512284">Energy Monitor Installation Guide</a>Side-by-Side Comparison:<table style="width: 100%;"><thead><tr><th> </th><th>Smart Splitter</th><th>Energy Monitor + EMS</th></tr></thead><tbody><tr><td>Installation</td><td>Plug and play, DIY</td><td>Licensed electrician, inside the panel</td></tr><tr><td>What it manages</td><td>One existing 240V circuit</td><td>Whole-home load at the panel</td></tr><tr><td>How it manages power</td><td>Switches between Primary and Secondary outlets</td><td>Adjusts EV charger current in real time over OCPP</td></tr><tr><td>Charger requirement</td><td>Any plug-in EV charger or appliance on a compatible outlet</td><td>Compatible OCPP charger (e.g. Autel MaxiCharger)</td></tr><tr><td>New circuit needed?</td><td>No, it uses an existing outlet</td><td>Yes, a new EV charger circuit is installed</td></tr><tr><td>Avoids panel upgrade?</td><td>Yes</td><td>Yes</td></tr></tbody></table>Can I Use Both?Yes. They work independently on separate circuits. For example, a Smart Splitter can keep sharing your dryer outlet while the Energy Monitor manages a new, dedicated EV charger circuit. The Smart Splitter handles its own load sharing and doesn&apos;t need an EMS.Still Not Sure?Contact us at <a href="mailto:support@getneocharge.com">support@getneocharge.com</a> and we&apos;ll help you pick the right setup for your home.

Smart Splitter vs Energy Monitor: Which Do I Need?

What each color and blink pattern on the Energy Monitor's status light means, and what to do about it.

Overview:The Energy Monitor has one status light on the front. The steady color shows the monitor&apos;s health, and a short blink on top adds extra information. Slow fades are normal. Fast, repeating flashes indicate a fault.Normal Operation:<ul><li>WHITE / GREEN pulse: All good. Online and reporting every 30 seconds.</li><li>PURPLE, BLUE blink: Ready for setup. The monitor isn&apos;t configured yet and Bluetooth is open.</li><li>PURPLE, no blink: Bluetooth is closed. Press the button once to reopen it.</li><li>WHITE / PURPLE blink: Firmware updating. Don&apos;t cut power.</li><li>BLUE blink over any color: Bluetooth is open (for 30 minutes).</li></ul>Needs Attention:<ul><li>YELLOW: Check the app. A circuit is over its limit, or Wi-Fi is weak. This clears itself.</li><li>RED: The monitor is too hot, or the internet is down. Fix the cause; a power cycle won&apos;t clear it. Check that your router is online and the Wi-Fi name and password haven&apos;t changed.</li><li>ORANGE: Check the wiring. The voltage harness doesn&apos;t match the service type. An electrician needs to correct this.</li><li>FAST FLASHING (red x3, or purple strobe): Call support. Power-cycle once; if it returns, the unit needs service.</li><li>No light: The monitor has no power. An electrician should check the voltage harness and its breaker.</li></ul>Button Functions:<ul><li>Hold until blue, then release: reopens Bluetooth for setup.</li><li>Hold until red: nothing happens.</li><li>3 red flashes at 3 seconds: factory reset is armed.</li></ul>Note: the Energy Monitor is installed inside your electrical panel. Homeowners should not open the panel. If the button or wiring needs attention, contact support or your installer.Need Help?Call <a href="tel:+18889445581">+1 888 944 5581</a> or email <a href="mailto:support@getneocharge.com">support@getneocharge.com</a>.

Energy Monitor Status Light Guide

What your Energy Management System does when Wi-Fi, the Energy Monitor, or power goes down, and how to get charging going again.

Overview:Your Energy Management System (EMS) only lets the EV charger draw as much current as your panel can safely handle. To do that, it needs live readings from the Energy Monitor and a working connection to the charger. When either is missing, the EMS protects your panel first.What Happens During an Interruption:<ul><li>Internet or Wi-Fi drops, or the Energy Monitor goes offline: the EMS can&apos;t verify available capacity, so charging pauses after a short safety timeout. The app shows Charging paused.</li><li>Power to the charger goes out: charging stops until power returns.</li><li>Your home&apos;s electricity use rises (oven, dryer, AC, etc.): charging slows or pauses, then increases again as capacity frees up. This is the system working, not a fault.</li></ul>When Does Charging Resume?Charging is designed to resume automatically once all of these are true:<ul><li>Power, communication and monitoring are back (the charger and Energy Monitor are both powered and online)</li><li>The vehicle is plugged in and ready to charge</li><li>There is capacity available on your panel</li><li>Your charging schedule and settings allow charging</li></ul>Reconnecting alone doesn&apos;t mean an instant restart. When charging resumes, the current ramps up gradually over 1-2 minutes while the Energy Monitor confirms there is headroom available.Still Paused? Check in This Order:<ol><li>Both devices powered and online. In the NeoCharge app, check that the charger and Energy Monitor both show online. The Energy Monitor&apos;s status light should be WHITE / GREEN. See the <a href="https://help.getneocharge.com/en-US/energy-monitor-status-light-guide-8512475">Energy Monitor Status Light Guide</a>.</li><li>Home internet working. Restart your router if needed. Your phone having Wi-Fi doesn&apos;t guarantee the Energy Monitor or charger does. If you changed your Wi-Fi name or password, both devices need to be re-added. Contact support for help.</li><li>Vehicle plugged in and ready. Make sure the car isn&apos;t already full or on its own charging schedule.</li><li>Schedule allows charging. Check your NeoCharge charging schedule and settings.</li><li>Call support at <a href="tel:+18889445581">+1 888 944 5581</a>.</li></ol>Charger error codes: fault codes shown on the charger or in the Autel app come from the charger itself. See the Autel user manual, or contact support if you&apos;re unsure.

Charging Paused? How the EMS Handles Internet and Power Interruptions

How the NeoCharge Energy Monitor and Energy Management System work, what happens during outages, installation and panel questions, and more.

How It WorksWhat does the Energy Monitor do?The Energy Monitor is installed inside your electrical panel. Two sensors on your service mains measure your whole home&apos;s electricity use, and two branch sensors measure your EV charger (and optionally one other circuit). It reports to the NeoCharge app every 30 seconds.What is an EMS?An Energy Management System (EMS) is the Energy Monitor paired with a compatible EV charger. The NeoCharge platform uses the monitor&apos;s live readings to set the charger&apos;s current limit in real time, so your home&apos;s total load stays within your panel&apos;s rating.How does it avoid a panel upgrade?Without load management, adding an EV charger often means upgrading your panel or electrical service, which can cost thousands of dollars. The EMS makes sure the charger only uses capacity your panel actually has available. That lets an electrician add a new EV charger circuit to your existing panel.Is the Energy Monitor wired to the charger?No. The charger is controlled over OCPP, a network protocol that runs over your home Wi-Fi or Ethernet. It is a software connection, not a power wire.Does the EMS control anything besides my EV charger?No. It only adjusts your EV charger&apos;s charging rate. Your lights, appliances and everything else in your home run normally. The Energy Monitor measures them, but never turns them off.Will my car charge slower?Only when your home is using a lot of power at the same time, like when the oven, dryer and AC are running. Charging slows or pauses, then speeds back up as capacity frees up. That&apos;s the system working, not a fault. The rest of the time, your car charges at the rate set in the app.Why does charging take a minute or two to reach full speed?When you plug in, charging ramps up gradually over 1-2 minutes while the Energy Monitor confirms there is enough headroom to reach the charging rate set in the app.Can the Energy Monitor measure other circuits?The two main sensors always measure your whole home. The two branch sensors usually go on the EV charger. Your electrician can instead put one on the charger and one on another circuit, like an AC unit or dryer.How is the Energy Monitor different from the Smart Splitter?The Smart Splitter plugs into an existing 240V outlet and shares that one circuit between two devices. The Energy Monitor is electrician-installed, manages your whole panel, and enables a new EV charger circuit. See <a href="https://help.getneocharge.com/en-US/smart-splitter-vs-energy-monitor-8512402">Smart Splitter vs Energy Monitor: Which Do I Need?</a>Internet, Power &amp; InterruptionsDoes the EMS need internet?Yes. Both the Energy Monitor and the charger need a working connection to your home network so the EMS can verify available capacity.What happens if my Wi-Fi or internet goes down?The EMS can&apos;t verify available capacity, so charging pauses after a short safety timeout. The app shows Charging paused. This protects your panel from overload.What happens during a power outage?If power to the charger goes out, charging stops until power returns.Will charging start again on its own?Charging is designed to resume automatically once power, communication and monitoring are back, the vehicle is plugged in and ready, capacity is available, and your schedule allows charging. Reconnecting alone doesn&apos;t mean an instant restart. See <a href="https://help.getneocharge.com/en-US/ems-charging-paused-interruptions-8512528">Charging Paused? How the EMS Handles Internet and Power Interruptions</a>.My phone has Wi-Fi. Why does the app say the charger or monitor is offline?Your phone&apos;s connection is separate from the devices&apos; connection. Check that your router is working. If you changed your Wi-Fi name or password, both the charger and the Energy Monitor need to be re-added. Contact support for help.Installation &amp; Your PanelWho installs the Energy Monitor?A licensed electrician. It is installed inside your electrical panel, which should never be opened by a homeowner. See the <a href="https://help.getneocharge.com/en-US/energy-monitor-installation-guide-8512284">Energy Monitor Installation Guide</a>.Will the Energy Monitor work with my panel?The main sensors need to fit around your service conductors inside the panel. Most panels work. Some layouts, like center-fed panels or panels with very little room around the main conductors, may need the flexible Rogowski coil sensors or may not be compatible. Your electrician confirms this during the site review.What are &quot;flexible sensors&quot;?Flexible Rogowski coils are an alternative to rigid split-core clamps. They wrap around the service conductors in tight panels where standard clamps don&apos;t fit. The Energy Monitor is the same either way.What if there&apos;s no room in my panel for a new breaker?The EMS removes the need for a capacity upgrade, but the new EV charger circuit still needs physical breaker space. If your panel is full, an electrician can usually open up space by consolidating breakers or adding a subpanel. Both are far less expensive than a panel or service upgrade.I have solar. Does that work?Yes. The electrician places the main sensors so they measure your home&apos;s net usage. The full installation guides cover solar configurations.App &amp; SettingsWhat EV chargers work with the EMS?The EMS works with compatible OCPP chargers, such as the Autel MaxiCharger.Can I change the EMS settings myself?You can set your charging rate, schedules and preferences in the NeoCharge app. The EMS configuration (panel rating, sensor setup, charger limits) is locked behind the installer PIN, so it can&apos;t be changed without a certified electrician. This keeps your panel protected.What data does the Energy Monitor collect?It measures electricity use: whole-home usage from the main sensors and the circuits on the branch sensors. You can see this in the NeoCharge app.What does the light on the Energy Monitor mean?See the <a href="https://help.getneocharge.com/en-US/energy-monitor-status-light-guide-8512475">Energy Monitor Status Light Guide</a>.Still Have Questions?Call <a href="tel:+18889445581">+1 888 944 5581</a> or email <a href="mailto:support@getneocharge.com">support@getneocharge.com</a>.

Energy Monitor & EMS: Frequently Asked Questions

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Information, installation, and FAQs about the NeoCharge Energy Monitor

Energy Monitor

Setting Up Your Smart Splitter (Installation Guide)

Smart Splitter Quick Start Guide

Smart Splitter Safety Guidelines and Cautionary Advice

Smart Splitter Mounting Bracket Guide

Understanding Smart Splitter Indicator Lights

Downloading and Setting Up the NeoCharge App

Getting Started - Smart Splitter

How Does the Smart Splitter Work?

Use Cases: What Appliances Does it Work With?

Primary VS Secondary Outlets Explained

Using Adapters

Safety Features and Certifications

Specifications and Technical Details

Dual EV - Sequential vs Simultaneous Charging

Smart Splitter Basics

App Features Overview

Setting Up Locations and Utility Rates

Creating Charging Schedules

NeoCharge Power+: Direct Utility Integration

Vehicle Integration Guide

Energy Usage and Cost Tracking

How Does Smart Charging Work?

NeoCharge App

General Smart Splitter Troubleshooting Steps

Smart Splitter - Factory Reset Instructions

Smart Splitter Not Switching Correctly - Troubleshooting Guide

Smart Splitter - LED Status Guide

Circuit Breaker Tripping Troubleshooting Guide

How and why should I reboot my Smart Splitter?

Secondary Side of Smart Splitter Shuts Off?

GFCI Breaker Troubleshooting

Space Constraints: Smart Splitter Installation Guide

Overheating Smart Splitter / Wall Receptacle - Safety Checklist

Smart Splitter High Temperature Alert

Calibrate Smart Splitter

No Power to One or Both Sides of Smart Splitter

LED Indicator Not On

Smart Splitter - Troubleshooting

How do I report a bug in the app?

My Vehicle Make/Model is not supported in the app - what should I do?

App Issues with Specific EV Brands (Hyundai, Kia, GMC, Ford)

Smart Schedule not working

Why are costs not tracking for my Smart Splitter devices?

Why is nothing showing in my account?

Smart Splitter Setup & Connection Guide

Legacy Smart Splitter Support Guide (Pre-2023 Models)

NeoCharge App - Troubleshooting

Tesla Mobile Connector - Charging Rate Reduced / Overheating Warning

EV Charger - Ground Fault or Error Code

Physical Connection Problems

Other EV Charging Equipment - Troubleshooting

Troubleshooting

Adapters

Industrial vs Residential Grade Outlets

Extension Cords

EV Chargers (EVSE)

EV Charging Accessories

Warranty, Return and Refund Policy

Legacy Policy for Orders Before March 12, 2026

Order Tracking and Shipping

Warranty, Orders, and Returns

Charging Speeds - The Different "Levels" of Charging

How much does it cost to have an electrician install a dedicated 240V outlet in my home?