How do I cancel or change my order?Updated 3 hours ago

Need to cancel your order or change something on it? Contact us as soon as possible. Orders are typically processed within 2 hours of placement, so the sooner we hear from you, the better.

Cancel an order

Orders that haven't shipped can be cancelled for a full refund. Email [email protected] with your order number.

Change your shipping address

• Address changes must be requested within 2 hours of placing your order. Email [email protected] with your order number and the correct address.
• After that, your order is in fulfillment, and address changes need to be made directly with the shipping carrier using your tracking number. Your shipping confirmation email shows which carrier has your package.

Change an item

If you need a different item before your order ships, email [email protected] as soon as possible with your order number and the item you need.

If your order has already shipped, exchanges are free. Ordered the wrong outlet type, model or adapter? Email us your order number and the item you need (a photo of your outlet helps), and we'll take it from there.

Already shipped?

Once your order has shipped, our return policy applies instead of a cancellation. You can start a return within 60 days of the date your order ships. See Start a Return, and for full terms, our United States or Canada policy.

For tracking and delivery questions, see Order Tracking and Shipping.