Please take a look at our articles to see if we may have an answer to your question. If you would still like some additional help, please reach out to our Customer Support team and we will get back to you as soon as possible!

Feel free to leave us a message and we will give you a call back.

Home

Smart Splitter

Contact Us

NeoCharge

FAQs on the NeoCharge Smart Splitter, the NeoCharge App, and home EV charging.

NeoCharge Help Center

Complete Smart Splitter Pre-Purchase ChecklistTo ensure you get the right product configuration and have the best possible experience, please work through this comprehensive checklist before completing your purchase. Step 1: Identify Your 240V Outlet

Complete Smart Splitter Pre-Purchase Checklist To ensure you get the right product configuration and have the best possible experience, please work through this comprehensive checklist before completing your purchase. Step 1: Identify Your 240V Outlet Type First, you&apos;ll need to identify which type of 240V outlet you have. The Smart Splitter must match your existing outlet configuration.Common 240V Outlet Types: NEMA 10-30 (3-prong dryer outlet) &#xA0; &#xA0; - Older dryer outlet found in homes built pre-1997 &#xA0; &#xA0; - 30A circuit, 24A max chargingNEMA 14-30 (4-prong dryer outlet) &#xA0; &#xA0; - Newer dryer outlet found in homes built 1997 or later &#xA0; &#xA0; - 30A circuit, 24A max chargingNEMA 14-50 (4-prong EV outlet) &#xA0; &#xA0; - Most common EV charging outlet &#xA0; &#xA0; - 50A circuit, 40A max chargingNEMA 10-50 (3-prong range/oven outlet) &#xA0; &#xA0; - Commonly found in kitchens &#xA0; &#xA0; - 50A circuit, 40A max chargingNEMA 6-50 (3-prong garage/welder outlet) &#xA0; &#xA0; - Often found in garages for welding equipment &#xA0; &#xA0; - 50A circuit, 40A max chargingNeed help identifying your outlet? Take our Smart Splitter compatibility survey for personalized recommendations. Step 2: Verify Your Circuit Breaker Your circuit breaker should match your outlet specification for safe operation:30A outlets (10-30, 14-30) &#x2192; 30A circuit breaker 50A outlets (14-50, 10-50, 6-50) &#x2192; 50A circuit breakerHow to check:&#xA0;Look at your electrical panel and find the breaker that controls your 240V outlet. The amperage should be clearly marked on the breaker switch.Important: Mismatched breakers can create safety hazards and prevent proper Smart Splitter operation. It is okay if the breaker is rated for less than the outlet, but the breaker should never be rated for more current than the outlet. Step 3: Confirm Charging Amperage Compatibility This is critical for safe operation, especially on 30A circuits.For 30A Circuits (NEMA 10-30, 14-30): You must be able to set your charging amperage to 24A or less. Amperage adjustment is possible through: &#xA0; &#xA0; - Your EV&apos;s settings &#xA0; &#xA0; - Your EV charger&apos;s controlsCommon Non-Adjustable Chargers: Some EVs come with chargers that cannot adjust below 32A, including: &#xA0; &#xA0; - Ford mobile chargers &#xA0; &#xA0; - VW mobile chargers &#xA0; &#xA0; - Chevy / GM / Cadillac mobile chargersIf your charger is not adjustable to 24A or less:&#xA0; You&apos;ll need an adjustable Level 2 EV charger. We carry a few options that meet these requirements: &#xA0; &#xA0; - LENZ Level 2 Home EV Charger (manually adjustable via dip switches) &#xA0; &#xA0; - Wallbox Pulsar Plus (app-controlled, can be integrated with the NeoCharge app)For 50A Circuits (NEMA 14-50, 10-50, 6-50): &#xA0; &#xA0; - Maximum 40A per outlet for single device &#xA0; &#xA0; - For dual EV charging: 20A per vehicle for simultaneous charging Step 4: Select Your Smart Splitter Configuration Minimum Bundle / Smart Splitter Only Choose this option if: &#xA0; &#xA0; - Your outlet type matches your EV charger plug &#xA0; &#xA0; - You&apos;re doing dual EV charging with NEMA 14-50, and already have your two chargersPro Bundle (Recommended) / Includes your required adapter Choose this option if: &#xA0; &#xA0; - Your outlet type differs from your EV charger plug &#xA0; &#xA0; - Most common for dryer + EV setups &#xA0; &#xA0; - Includes high-quality UL-certified adapter&#xA0;Custom Setup Choose this option if: &#xA0; &#xA0; - You want to customize your Smart Splitter, Protection Package, and additional accessories Step 5: Additional Considerations Outlet Age and Condition: &#xA0; &#xA0; - Recommended: Replace outlets older than 10 years or showing signs of wear &#xA0; &#xA0; - Older outlets may have weaker clamping force &#xA0; &#xA0; - Can lead to overheating and safety issues &#xA0; &#xA0; - Strongly recommended: Upgrade to industrial-grade outlets for EV chargingIndustrial vs Residential Outlets: &#xA0; &#xA0; - Industrial outlets offer 3-5x better electrical contact &#xA0; &#xA0; - Superior heat dissipation &#xA0; &#xA0; - Built for continuous high-load applications like EV chargingMounting Bracket Compatibility: &#xA0; &#xA0; - All Smart Splitters include mounting brackets &#xA0; &#xA0; - Two bracket types available for different outlet configurations &#xA0; &#xA0; - Canada outlets may require special considerations &#xA0; &#xA0; - Brackets are recommended but not required for operationExtension Cords (If Needed): &#xA0; &#xA0; - If your charging location is far from the outlet: &#xA0; &#xA0; - Use only UL-certified extension cords with proper gauge wire &#xA0; &#xA0; - We offer 25-foot extension cords for all outlet types &#xA0; &#xA0; - Proper gauge: 10 AWG for 30A, 6 AWG for 50AApp Connectivity: &#xA0; &#xA0; - Download the NeoCharge App to enable: &#xA0; &#xA0; - Wi-Fi connectivity and firmware updates &#xA0; &#xA0; - Real-time energy monitoring &#xA0; &#xA0; - Cost tracking with utility rate integration &#xA0; &#xA0; - Smart charging schedules &#xA0; &#xA0; - Grid support features (select regions) Step 6: Installation Planning Required Tools &#xA0; &#xA0;- Phillips screwdriver (for mounting bracket) &#xA0; &#xA0;- Basic electrical safety knowledgeProfessional Installation &#xA0; &#xA0;- While many customers install Smart Splitters themselves, consider professional installation if: &#xA0; &#xA0; - You&apos;re uncomfortable working with electrical equipment &#xA0; &#xA0; - You need outlet replacement or upgrades &#xA0; &#xA0; - You&apos;re installing industrial-grade outletsRecommended Electrician Networks: &#xA0; &#xA0; - Treehouse.pro &#xA0; &#xA0; - Qmerit&#xA0; Frequently Asked Questions Q: Can I use the Smart Splitter with any EV? A:&#xA0;Yes. The Smart Splitter is compatible with all electric vehicles. Compatibility depends on your charger&apos;s amperage settings, not the vehicle itself.Q: Do I need Wi-Fi for the Smart Splitter to work? A: No, the Smart Splitter operates independently. However, Wi-Fi enables firmware updates, energy monitoring, and app features.Q: What if I have a GFCI breaker? A:&#xA0;GFCI breakers can sometimes trip with splitter configurations due to cumulative leakage current. This is more common with certain charger brands like JuiceBox.Q:&#xA0;Can I take my Smart Splitter when traveling? A:&#xA0;Absolutely. Many customers use their Smart Splitter as a portable solution for accessing 240V outlets while traveling or visiting friends and family. Final Checklist Before completing your purchase, confirm:Basic Requirements: &#x2713; Outlet type identified and Smart Splitter model selected &#x2713; Circuit breaker matches outlet specification &#x2713; Charging amperage can be set appropriately (24A for 30A circuits) &#x2713; Correct bundle selected if adapter neededOptimization Opportunities: &#x2713; Outlet age assessed (consider replacement if &gt;10 years) &#x2713; Industrial outlet considered for dual EV charging &#x2713; Extension cord added if needed &#x2713; Electrician consultation planned if required

Get more information

Categories

Getting Started - Smart Splitter

Smart Splitter Basics

NeoCharge App

Troubleshooting

EV Charging Accessories

Warranty, Orders, and Returns

Resources - Home EV Charging

Articles

Smart Splitter Buyer's Guide

Get support