General Troubleshooting StepsUpdated 15 days ago

If you're experiencing any issues with your app or Smart Splitter, try these general troubleshooting steps:

1. (Smart Splitter Users) 

   • Check that your device's firmware is up to date.

   • Verify that your device is properly connected to Wi-Fi.

   • Ensure the Smart Splitter is plugged in and the circuit breaker in the panel is in the ON position. 

   • For any issues with the Smart Splitter, try power cycling the device by flipping the corresponding circuit breaker off and then on again.

2. (App issues) 

   • Ensure your app is updated to the latest version. It is recommended to have the automatic app updates turned on.
     

   • Log out of your account and log back in. 

   • If problems persist, try uninstalling and reinstalling the app.
     
     

If none of these steps resolve your issue, please contact our support team with specific details about the problem you're experiencing.